Chipotle Mexican Grill — Restaurant in Longmont

TL;DR : A generic restaurant with generally polite staff, a decent selection of tasty meats but every other food here tastes bland including the salsa, and a dirty and poorly kept dining area with constantly overflowing trash cans.

I'll forever be baffled as to why Chipotle is referred to as a "Mexican reestaurant" when the menu is just about the most generic gringo-taco-place fare you could possibly imagine, but in fairness to this location that is a problem with the franchise as a whole not just this one location; nobody chooses their parents, haha.

I've only visited this location a few times, some times separated by several years, but it's remained consistent. The staff is basically polite, and they do the best they can with how overwhelmingly busy it is at all times, though the overheads speakers blare music at high volume constantly making it difficult to hear whatever the teenagers behind the counter are quietly mumbling at you as you order. Again this is an issue with Chipotle as a whole, not just this location, but it bears mentioning their meats are about the only thing with decent flavor, whereas the rest of the contents, rice, tortillas, hell they even found a way to screw up the almighty pinto beans, all taste quite bland. I'll be forever amazed they somehow made salsa taste generic, haha. They could also give you meat in larger portions, or smaller portions, or depending on how they're feeling on that particular day, so that's consistently inconsistent. But at least the meat's tasty, when you get any in your tacos that is.

Atmosphere is another story. The bathrooms, dining area, tables, and floors are always quite filthy each time I've visited this location which tells me they don't put much emphasis into cleanliness amd housekeeping, which always worries me as a former restaurant worker, since I wonder how much risk of food poisoning might be arising behind the counter with an attitude like that. At any rate, I've never gotten sick eating here, but at a glance I'd imagine they only clean up maybe once or twice a shift.

What could I expect? It's Chipotle which makes it just overpriced Taco Bell at the end of the day. If I want this type of food, I generally go to Qdoba, since it's far more clean, and the staff is much bubblier and friendly, and they serve you larger portions, and the salsa and tortillas, and queso are actually tasty there. If you like Chipotle though, I'm sure you've adjusted your standards to this type of food and atmosphere so I doubt I'm going to...

Food is inconsistent. Sometimes I get what i ordered and sometimes I get ripped off and don’t get what I ordered and paid for. It’s a guessing game each time I order. ( I only order from this location because it’s the closest to me and I don’t always have the time to go across town to other location).Most the time the food tastes good and I’m pretty forgiving so I don’t hold it against them because I understand sometimes people are new or they might not be sure how much they are supposed to put in the bowl/burrito. I get they may be running out of stuff or in order during or after a rush. I get it things happen. However, my biggest issue is with the service. Every single time I go in there the employees are rude. I’m always nice and I say please and thank you, and I try to go fast when I go in and order or have pick up orders because I work I. Food service too and i understand employees are tired and things happen inside and outside of work but almost every time I go in there I receive attitude and the employees are not very kind. Today was my last straw with the service. I ordered pick up and the girl that gave me my pick up didn’t even hand it to me. She set it down and slightly slid it and it almost fell off the counter. It tipped over and she didn’t even bother to try and help me save it so I had to quickly grab it before it fell on the floor. She said sorry with an attitude and didn’t even look me in the eyes to show she was actually sorry and didn’t even seem to care that it almost fell. She just carried on with what she was doing. I don’t feel entitled to anything but when I mess up at my work I make sure that the customer knows I’m sorry and I make sure they don’t leave our store feeling unwelcome or like we don’t care about them. I would expect all food service employees at any restaurant to do the same. Every time I go into this location I feel unwelcome and most the employees won’t interact with customers but they will interact with eachother. I also have noticed that I’m not the only one who feels this way. There are multiple reviews complaining about the service and how rude employees are to customers. I don’t understand why they continue to be rude to paying customers. The environment looks clean most the time I’m in there and I have no complaints about that but their...

The team working on the evening of 3/21/24 could use some training in guest service.

In placed a mobile order. Came to pick it up, and didn’t receive the kids cup that came with the kids meal. When I inquired, they told me to check the back. I did, and the drink wasn’t in there. I informed them, and got a weird look. So, I opened the bag and showed them there was no drink cup. They asked what I wanted, and I said just a Coke. Then, I was informed that kids meals only come with milk or juice. I told them “that’s strange, I ordered a fountain drink a couple of days ago and was given a cup”. I then received my cup that I asked about the whole time.

Got home, and was missing the chips with my kids meal. I went back to the store, and the team was super rude. I sat there at the counter even though they had just seen me 10 minutes before and gave me the weird runaround for my kids cup. After a wait they asked, “What can I get started for you”? I informed the team I had just picked up my order and was missing the kids chip. Without a word said, the girl turned around and grabbed the chips off the shelf, dropped the chips on the counter by the register, and didn’t say anything. I thanked them and told them to have a good night and got “yup” back.

Super disappointing. I work in the service industry and understand mistakes happen. But when they do, you don’t literally drop the “fix” on the counter without a word.

If you wanna receive half your order, fight for the fountain drink you paid for, go back to the restaurant, and get treated like you made the mistakes then this is the...