Chick-fil-A — Restaurant in Longview

I’m an avid chick fil a lover and I love the food but I had an experience so bad that it made me not want to go back. So me and my friend went in to get my takeout order I ordered a spicy deluxe chicken sandwich meal and I was having a good experience until I checked my bag to see that one of the things that I ordered was missing. I think no problem I will just go to the counter and get my missing items but then I am confronted with an Attitude from one of the workers that made me pay for the missing item. Saying clearly I had eaten it. Keep in mind I didn’t leave the store all this happened in the store I had never left, so being the person I am I pay for the missing item. Then comes the wait I wait for 20 minutes waiting for just a large fry. Til I finally build up the courage to go up to the counter to wait. Then I wait another 5 minutes at the counter just waiting to be acknowledged then finally a manager walks up and asks me if I’m wanting a refill. And I tell him the situation and he begins to get an attitude. Saying I call the name multiple times. Then he proceededs to go to the back throw the missing food away and remake it and as soon as I think it’s all over as he delivers me my item he walks up and says “ next time try to listen better when waiting for your food then maybe you won’t have to come complaining about it”. Now as I said Im a die hard chick fil a fan but this was unnecessary and coming from a place like...

The last 3 times I have gone I’ve had a terrible experience.

The first time only one lane was open in the drive thru which is fine and I waited in line for about 20 minutes. After 20 minutes I was about half way though line. Then the “brilliant” staff decided to open up the second lane. They told the car after me to go in the second lane and all the cars after me followed. So I found myself at the back of both lines after waiting for 20 minutes. Overall I was there for over 40 minutes and it was infuriating to see cars that had only been in line for 5-6 minutes get their food before me.

The second time I picked up a catering order for my mom. The staff did not have the order prepared and I had to sit and wait for 15-20 minutes for them to prepare it. Which again is fine except for the fact that the catering order is just 60 nuggets thrown into a plastic box. At least 10 people got their food before me, and it’s much more difficult to prepare a drink fries and a meal than a chicken basket catering order that was made hours before hand online.

The third time I order a chicken sandwich and had to pull past the drive thru to wait on my meal. It wasn’t a special order just a normal chicken sandwich. Many people behind me got their food while I was waiting. I’m not sure what they were ordering that was so much quicker than a best...

I usually love visiting here, but this visit was a huge disappointment. They dropped the ball on this visit. I ordered a chicken deluxe sandwich without cheese, but unfortunately when I got home all I had was a bunch, chicken, and 2 pickles; it was supposed to have lettuce and tomatoes on it. 😀 My husband's sandwich was the same way. It's been awhile but the quality wasn't there on this visit. The batter was sweet (didn't like that), the lemonade was watered down and not tart as it usually is, and my waffle fries would've been the win, but they only gave me a few waffle fries on top and basically crumbs at the bottom. 😀 I called and spoke with Brendon who said he was a manager, and he put me in the system to get a remake free of charge, but I haven't returned yet (didn't care for sweet tasting batter).🤷🏽‍♀️He was super courteous and professional as well as soft spoken; I...