El pollo cachuchon — Restaurant in Longview

This used to be my favorite place that my husband and I would frequent 2 or 3 times a month for the specials. My review is only referencing this location. We'd go here because it's closest to us. Before we'd always order the white meat special, but the chicken would be so overcooked and dry you could barely eat it. We waited 2 months or longer to get food to go this time, AND IT WAS A TOTAL WASTE OF MONEY AGAIN. We ordered dark meat specials this time, AND IT WASN'T GOOD; IT WAS OVER COOKED. The thigh was like hard jerky. Why give ALL the tortillas when you know we'll barely have edible meat, 1 pepper, you may get a pitiful lime, and 1 or 2 small overcooked pieces of onions? The costs has increased by $2 or so, but the meat is not right. The chicken bones on a thigh shouldn't be burnt and served to customers. The prices would already be different when going here ( depending upon who was working the register).I've said it before and will say it again; this location favors certain races over others and it's sad. From now on we will drive across town to the Green St location where they are friendly to ALL, the meat isn't burnt or overcooked, and where you'll get limes, edible onions and peppers. This location needs to do better, and make the place a little more appealing anyway. They used to have THE BEST CUSTOMER SERVICE, but that is long gone; they don't greet you unless you're of Hispanic descent; it's just can I take your order with an ugly look. I'd suggest you going to the Green St. location than here (especially if you're of the Black race). Hopefully they'll do better on the meat special plates, because they also give you tiny servings of salsa that's supposed to be for 2 pieces of meat, and have the audacity to charge a $1.50 per extras, and for the green or red sauce there was basically a drop of sauce in each. Again, this may or may not be because we're not their favorite types of people, but COME ON give us a break with this type of stuff. TO MANAGEMENT/OWNER please do better at...

I don’t like to give a bad review so I’ll start with the positives. The staff were super friendly and the food came out in a timely manner. The building is older but fine. The food was not quite what I thought it would be. We ordered taco place with 2 tacos, rice and beans. My daughter ordered a flauta plate with rice and refried beans. Hers was pretty tasty! Our tacos had dry, diced chicken where I thought it would be more like shredded rotisserie style chicken. The beans looked like they had sliced hot dogs in them. We also had two glass cokes and our bill was $50!!! Maybe we should have ordered differently but I don’t think we...

I usually get the 2 piece chicken special with rice, beans, tortillas, and salsa. I'm not sure if you have to specify if you want white or dark meat but I was given white meat. I'm not a big fan of breast meat but it was really tasty and juicy. They give you plenty of tortillas and they are freshly made. Definitely will visit them again but next time I'll try...