Burger King — Restaurant in Lonoke

I’m in my husband’s Google account, but wanted to take the time to write a 5 star review on my experience after just leaving the Lonoke Burger King. I was passing through town, meeting my Dad who drove to meet my husband and I at a halfway point across the county so my Dad could pickup my baby girls and I to spend some time visiting my parents. As we started transferring luggage from one vehicle to another, a torrential rain and lightning storm hit us hard. I went inside to escape it with my littles baby while the others stayed in the car. The storm turned off the power to the restaurant. The manager …Amanda I think her name was…and her team were so incredibly kind to us. They offered to help us in more ways than one and were so warm and welcoming. Even though I did not have a chance to partake in the food before the electricity went out, I would highly recommend visiting this establishment…why…well because the people here care. And if they care this much about people, I imagine they take just as much consideration to the effort that goes into their food. Amanda even brought out crayons and coloring sheets for my 2 year old who was thrilled. Their kindness brightened...

This place is terrible! The employees seem to be inexperienced in their job. They are never ready on time to switch from breakfast to lunch. Some days it is 11:00 or 11:30 before they are ready. I have witnessed the manager sitting in dining area doing an interview with customers complaining about the wait. She was rude to them and refused to put the interview on hold to help her employees and make a return customer happy. The lack of leadership and integrity at this place is ridiculous.The manager is rude and seems to be very disgruntled. When you complain to her she does not seem to care. When I have complained to her and asked her name she said it was Ashley. I asked her again today what her name was she said it was Rain. All the employees refer to her as Erica. I never see her wearing a name badge. I have personally witnessed her eating food while preparing other customers meals. I hung around today for an hour and a half and also witnessed other employees eating while preparing food. I've been to a lot of Burger Kings in the USA and this one hands down...

I have given this place chance after chance after chance. I have been stopping here about once a week for the past few months. I have had to wait over 30 minutes in the drive through even when there was absolutely no one but me there, every time I go there is at least one mistake with my order, I have received a side salad that had fried chicken breading stuck to the tomatoes, they were surprised when I asked if the side salad no longer came with shredded cheese, I received the wrong dressing for my salad, every time I order a veggie burger it comes on a different bun with different things on it, I just ordered a spicy crispy chicken sandwich where I got no mayonnaise, all the lettuce was just the white stalk pieces, the one piece of tomato was the size of a half dollar and the bun was so saturated with grease that I balled it it up and squeezed it and ended up with a small puddle on the wrapper. I have been told that they were under new management but apparently the new managers are doing just as crappy of a job as...