Carl’s Jr. — Restaurant in Los Altos

I've long considered Carl's Jr. to have good burgers on the day food scale. This restaurant is pretty quiet. I was frustrated on my latest visit, though, because the cashier rang up an order for a little over $19.50 that should have been about $15.50 including tax according to posted prices. The cashier seemed to be a trainee -- slow, repeatedly adding unwanted items. I had a friend with me who got agitated at the price discrepancy so I didn't get a clear story about why charged price vs. posted price were so different. We wound up leaving without getting a meal since the manager seemed to be caught up in my friends agitation and escalating instead...

The staff was nice and comforted me with conversation while I waited for my food. Unfortunately my order wasn't prepared as directed and not only that but my burger wasn't fresh and hot, I think they prepared it first and waited a few minutes for the fries to be done and that's why it wasn't hot. I didn't enjoy it and actually didn't finish it because the temperature wasn't right. For some reason my fries tasted like fried zucchini which made them unappetizing. I hope they can get an employee to change the grease and hopefully that'll fix the frying issue. As far as the burger hopefully it's...

As we parked the exterior, parking lot have is a bad vibe because it was run down and there were no customers. We get inside and the management hassled is over wanting a vegetarian option. Charged us $6 for three cups of water and then failed to bring one of our items with our meal. So the napkin holders on all tables were empty. Staff was combative and on edge as if something was amiss, just a weird feeling. Horrible experience overall, something is very wrong with this location. Usually Carl's Jr. Is a pleasant experience, this one was...