Antigua — Restaurant in Los Angeles

I went into Antigua Coffee House for the first time ever this morning. As I'm waiting in line to order, I over hear the Barista explaining that there are no avocados. The Barista says something along the lines of, "It's not even worth going to El Pollo Loco because they don't even have avocados either." to the guy ordering. So, it's my turn to order and I order an Americano and a breakfast sandwich. One of the key ingredients in the breakfast sandwich is avocado. The Barista also tells me there is no avocado. So I inquire about a discount because of the lack of avocado. The Barista says, "No, it's the same price. If El Pollo Loco is charging the same prices, I shouldn't have to change the price." WRONG! How can he bad mouth El Pollo Loco for not having avocados and then turn around and charge for avocado that he doesn't even have? How does that make any sense? You can't sell me a car with no wheels and charge me for wheels. Right? At that point, I decided that he wasn't giving me quality customer service and since he couldn't make an easy judgment call to adjust the price, I left.

I hope they read this comment and re think how they handle customer questions...

Drove my car to the mechanic North on Figueroa street for a tune-up and my wait was going to be about an hour and a half. I saw this location on Google and figured why not.

Small coffee shop on the corner and noticed the Maya Mocha with oat milk is a favorite. I asked for a twelve ounce. They offer twelve and sixteen ounces. My brother whom was also at the mechanic decided to come with and give the place a try.

Brother quickly fell in love and thought he should have bought a sixteen ounces instead of the twelve. Nice cozy environment inside. The menu is small but simple. Or drinks did take a while to be ready. In the words of my brother, they were making it with love. It was a Saturday, in the morning, what was the rush right?

Enjoyed the drink. Enjoyed the location. Returning?...

I want to like this place. I've given it many chances to win me over. The coffee is simply not good. The people have been pleasant but the service is also substandard. Recently I ordered two large drip coffees. The man behind the counter went to pour them and realized they were out of drip coffee (10:30am). Instead of letting me know this he began to make two americanos for the same large cups he had pulled for the drip. These drinks were weak, understandably. Also, they were not what I ordered. Please give me the choice of waiting for what I ordered or altering my order. Do not just make something different and not tell me. That's my advice for the next time it happens to someone else. Sadly, I...