Starbucks — Restaurant in Los Angeles

We were at USC hospital having an already stressful morning and stopped by Starbucks for our long traffic filled drive home. We walked in and the atmosphere already seemed stressful, I get it its busy and a lot is going on. My boyfriend really needed to use the restroom and there was a bite of a line to order and get the access code. I saw a worker buss by and I said excuss me miss, she turns around as if I just said something ridiculous and said WHAT. I was a little taken back by that because really Im your customer. I said sorry to bother u but my I have the bathrrom code. She rolled her eyes and rudely spouted off the code way to fast with no smile or manners. I had to have her repeat the code and it was as ifnInhad asked for something ridiculous. Then I finally make it to the front of the line and the man taking the order is no nonsense basically hurry up and order attitude kind of guy. He rushed me through my order impatiently with no eye contact like her had better things to do. Finally I had ordered a cheese danish and while I was waiting (which again was a long time because they were busy) I see another person who had ordered the same thing. I realized the label said (heated or warmed or something like that). My boyfriend hates hot pastries so I went to the man who took the order (who now had no one in line) and said Im sorry if its not to late can u not warm the pastry. I literally saw the girl (the one who rudely told us the bathroom code) putting it on the tray but not in the machine yet. He goes this guests doesn't want that pastry heated. She continues to put it in the machine. Then he goes I know (roll eyes) she just told me. I honestly couldnt believe he was talking about me as if I wasnt standing there. She huffs and puffs and dramatically takes another one out and puts it in the bag. I still say thank u so much I didnt know. Instead of handing it to me, and she is right in front of me, she walks 5 more steps and throws it on the pick up rack. I literally couldnt believe it. This location has a lot to be desired and the customer service which starbucks "prides" itself in does not show. By the way I saw a manager two times hear how they were behaving and they just walked away. I will NEVER return to...

I hate leaving bad reviews but I waited for the 4th time to make sure I was right! I have ordered the same drink ps it's not actually on the menu it's basically a brown sugar shaken espresso but hot at fig and York starbucks they never have an issue with this order and always make it great I am usually charged 5.59 for a venti there everywhere else whenever I tell them they charge me $7.75 which it is what it is I'm asking for something different so I don't mind. However at this Starbucks not one time of the 4 times I've been there have they gotten my order right today they charged me 7.95 not sure where that came from and when I tried to explain the order to Graciela I think her name is who I had a total of 2 times and both times she told me I don't know what I want. The other two times I was assisted by a white male a little taller than your average Joe and he also has an attitude I have never had this problem at any of the other starbucks with my special order employees at this location must not have a happy work environment since everytime I go I get someone rude and my order is never right also they set the fork for the egg whites inside and onto of my egg whites I'm sure u just handled that fork with ur hands then set it right on top of my food and provided no napkins! 4th and last...

During a recent visit, my mother and I encountered a deeply troubling experience that warrants serious reflection by the establishment’s management. From the outset, the service was subpar, but what followed was far more concerning: the barista on duty was not only dismissive and impolite, but exhibited behavior that could only be described as discriminatory toward my mother, who uses a wheelchair.

When my mother respectfully voiced her discomfort, rather than receiving an apology or a resolution, we were met with hostility. The manager’s response was particularly disconcerting—escalating the situation by defending the barista’s conduct and reacting aggressively toward us for what was framed as a "false accusation" against a so-called “victimized” employee.

Such an encounter raises serious questions about the staff’s training in customer service, disability awareness, and professional conflict resolution. It is deeply disappointing to witness this level of unprofessionalism in an industry that relies on hospitality and inclusion as core values. I sincerely hope this feedback prompts the necessary reflection and...