El Pollo Loco — Restaurant in Los Angeles

The place is right in corner of a plaza, no Drive-thru, but definitely walk-in and plenty of sitting area.

No salsa bar, but they offer to give as many as you’d like, after order is ready.

Customer service was Great! I was very impressed. Friendly youth and manager, went above and beyond to get my order.

Kitchen is fast, it seemed like they get many phone orders.

They also have Kiosks to place your own order and pay, credit, EBT cash, and cash also. That was awesome!

Restrooms were clean. Only one, unisex, but with code.

I will be honest, dining area needed a bit cleaning. So I helped out with little trash on floor, so would be awesome if we helped them a little, help each other out.

Oh yeah, also you must get the App, they have awesome deals.

I got a Guaca Queso Burro and it was off the heeezy! (Off the hook! Delicious! Bomb!) Crunchy, soft, and...

I don't like giving 1 star reviews, but here it is. 1 star. The floor is dirty, fountain area is sticky, sauces were messy( no one even wanted to take anything from there). Now, let's review the food. I'm not Gordon Ramsay, but the food was horrible. I really love El Pollo Loco but not this time. Whatever they served me was nasty. Chicken was burned. One of the staff dropped my churros on the floor, picked it up, put it back into the paper bag and gave it to me pretending as I wouldn't notice. Churros were wet from the floor. I didn't say anything, I just threw it away. Overall, the food didn't taste like El Pollo Loco. It was a disgrace to El Pollo Loco. Also, the general public is kind of ghetto. Wasn't welcoming at all. Apologies if I offended anyone, but it was truly my experience with this location. Many changes need to be done for the...

I ordered a catering meal for 50 people, and i did the ordering online. When i called to confirm if they received my order, they never answered my called i called for 3 days all day. Never answered my phone calls. When i showed up a day before my daughters birthday party. The manager couldn't find my order. She had an attitude, and when i told her to look again and gave her additional information on when and how i placed the order, she then found it. On the day of my daughter's birthday party, when receiving my order, they didn't give me any tortillas or Utensils, and i did put in the order that i needed them. I did complain, and nothing was done. No apologies, nothing! I will never go to pollo Loco again, and i will share my experience with my friends and family. The manager just...