La Nueva Fogata — Restaurant in Los Angeles

I placed an order of pupusas for my boss over the phone at this restaurant. I ordered in Spanish because my boss, who is from India, understands some Spanish but is not fluent. When he went to pick up the order, he tried to communicate in English, but the cashier and other servers refused to speak English to him. I was really surprised and embarrassed because I had recommended this place, which I had been to many times before. I didn't realize that they only spoke Spanish. To my knowledge, the restaurant was bilingual because the menu was in both English and Spanish. I have decided not to recommend this place again because of their poor customer service, especially toward new customers. Although their pupusas are good, the prices are high, and the portions are very small. This experience has led me to decide that I will no longer visit this restaurant or recommend...

This is the worse customer service ever after placing an order! One they over charge me for the orders I have order and second they prepared my hole order wrong,They completely gave me the opposite of what I have asked for and my order was missing items as well from my meal combo they should be ashamed that's stealing over charging items! and uncompleted orders! Don't go there is not worth it customer service Sucks and they show they don't care and they do ur food wrong is not the first time it happens last time I'm going there and one more thing be careful upon paying check ur bill make sure there not ripping u off they add things to ur bill or there...

0/5 stars. Big time scammers. This place gave us the biggest sob story about being close to losing their business during the worst of the pandemic and we would help them out weekly by consuming and purchasing to go. Now that everything is alright, they are overcharging their food without telling you and with no shame. They constantly change prices. It’s like they play the wheel of fortune with prices. Second, the wait time is beyond crazy. We waited over an hour for one order of empanadas. There is real good salvadorean food that isn’t this. Go ahead and try Cheros food truck on victory Blvd 10/10 or Jaltepeque in...