McDonald's — Restaurant in Los Angeles

The hands-down best McDonald's I have ever been to in my life, and I've been eating at McDonald's for decades. It is truly a community hub, with an informal chess club that meets daily, super friendly and accommodating staff that remember your name, neighborhood regulars...it just epitomizes the very best of what a neighborhood fast food joint can be. It's exceptionally clean, moreso than most McDonald's are (although to be fair they all tend to be fairly clean); the decor is a lot more stylish than the current "airport lounge" theme that they've all been converted to, with a kind of cool, retro vibe and these acrylic tables with lights in them that change color when you touch them that are surprisingly amusing to play with. The management team is outstanding--they remember names and orders, and are super-friendly about handling special requests or other tasks. They have to do regular battle with a difficult constituency--homeless people that sometimes harass paying customers--and always handle it with grace and emotional fortitude. Alas, the only downside is...the food quality could stand to be improved. Everything I had was always fresh and fit to be eaten, but the fries are not crispy unless you ask for it--they don't fry them long enough and/or don't set them under the lamp, and instead serve them soft and limp unless you ask for them to be crisped up. They are happy to do this, but McDonald's fries (once the gold standard of fast food fries) shouldn't be served undercooked and limp by default. So I can't give them five stars on that, but still consider this restaurant as the brightest star in the McDonald's universe. Thanks you guys, I really appreciate...

The service at this location has gone down and I don't think the employees are to blame. Seems like a corporate move and it's very annoying.

Used to be able to walk in, and be greeted very friendly by the amazing staff. Unfortunately someone at the corporate decided this location much like many needed to be a KIOSK only system for ordering.

The problem with this is that these KIOSKs are extremely slow. You aren't able to edit items like on the register, and if you are paying cash you're going to be directed to order on the KIOSKs just to walk back to the register.

More than the KIOSKs being slow, a lot of elderly people simply don't know how to use them so they'll stand around the machine for 10 minutes clogging up lines until they finally give up and wait for someone to attend them at the register.

Here's what happened at my last visit.

I wanted a Spicy McChicken with onions, big Mac sauce, pickles, and cheese. You can't add big Mac sauce or onions on the kiosk so I have to order at the register. Nobody is at the register because corporate has told them to focus on the drive thru. So I order at the kiosk, wait in line to have my order edited, then I pay and have to wait for it to be made. And because they focus on Drive Thru orders inside take longer than needed.

This is a terrible system and a terrible waste of time. Once again, I don't blame the employee's at all because they are just told what to do, but it's ruining the experience of coming here and being...

What should've been a mclovin experience turned out to be a mctrash one. I'd like to start of by saying I've been going to this mcdonalds for years now since I moved to this area and I've never seen service decline so quick at any restaurant but this one. I drove up to the drive through, got my order taken and once I pull up to the first window to pay I get my order reviewed and fortunately caught that my order was missing items. I went ahead and let the drive thru employee know to correct my order which he did so once I pull up to window #2 I behind to receive bags with my order in em. Granted I checked what was inside because for one no straws were supplied, and two I see my fries are medium when on the receipt it clearly states Large. I let the woman on the window know my fries are the wrong size and not one word came out of her mouth in the entire 3 minutes with 30 seconds that I waited to receive my order. No apologies, no nothing other than a complete blank awkward stare. Guess people don't even try these days...