McDonald's — Restaurant in Los Angeles

First of all, my wife's breakfast had a bug in it. Too bad I didn't get to take a picture of it, but they replaced it quickly.

Now, about the service, there was a barely a staff standing at the register. Since you are now supposed to order at the kiosk, maybe that's OK? But they also hide both soda fountain and ketchup/condiment/napkin behind the counter, you'll have to wait for the staff to appear and interrupt other customers ordering at the counter before you can ask for ketchup/napkin/etc. It's so annoying because sometimes staff doesn't come to the register for like 5 minutes and there are a couple of customers already waiting to order. I'm standing alongside them to get some packets of ketchup. (they give you none of them when you get your order). Restroom is also locked, so again, you have to wait for staff to come to the register before asking for restroom code (there was a homeless guy washing his body in the men's room anyway). So, you get McDonalds food but still paying $10+/person and you have to wait for staff to appear before begging for any kinds of stuff that should have been offered at the time of receiving order. It just doesn't make sense anymore to visit here. Another annoying thing is parking spot. They have two entrances to the parking spots and if you enter the wrong entrance, you're waiting behind drive-through cars before you have a chance to park your car. It took me 5+ minutes waiting behind drive-through cars before I got to park my car. It's just overall horribly managed to maximize profit at the expense of inconveniencing...

The place (McDonalds Lomita) is renovated so it's nicer and cleaner now. They also have 2 touch 2 play screens and a lighted table which my son loves. However, I didn't like how the staff (Sergio) treated me. I submitted a complaint: Date: 11/06/2018 01:45 PM Visit Type: In-Store Follow Up: Yes RestAddress: 1728 LOMITA BLVD RestCity: LOMITA RestState: CA RestLandmark: Comment: I asked help with the Touch 2 Play max screen since my kid wants to play. It is working, it's just need password. I talked to Sergio (who dressed up like one of the managers) and I didn't understand what he's saying so I told him I didnt understand him and can he please explain it to me. He then rolled hie eyes and looked annoyed and just said the screen is broken. He called a lady who I think is another manager and the lady talked to me nicely. She said that they still need contact the company website about it. I liked how the lady explained it to me. She's nice to customer unlike Sergio. I told her to tell Seegio that they should treat customers nice. Actually, no one went to the screen to bother check on it. But, the boy next to our table helped my son to unlock the password. I hope that the management will be on a look out so they can really see how the staff treat...

It was really the customer service I recieved after calling about getting the wrong order. In the bag was a fish filled and medulium fries. I called and a Maria answered?? Same woman that gave me the replacement fries on cam at 8:48pm today. She gave me a hard time saying what do you want me to o if you're eating the fries. I explained I was heading to work so I have to eat something. She right away had an attitude and kept cutting me off so to shut me up she offered a size small replacement which I was fine with since I ate the medium fries I got. She wanted the food back when I came to get it. I had also ordered cookies that I didn't recieve but she gave me no chance to say that. When I got there she said you only told me about the fries not about cookies do you have a receipt which I did since it was a mobile order. I told her I said the whole order was wrong, the wrong bag was obviously grabbed as it had a fish filled which she said I could throw away. And I did since I don't eat fish. I've never had an issue here before. But this one lady just started the whole experience with attitude. Not sure if her day was bad but she needs to know not to create a negative environment based on her feelings or past customers that might...