Noah's NY Bagels — Restaurant in Los Angeles

I really love Noah’s plain bagels, they’re so soft and delicious. However, my visit to Noah’s today was such a bummer. The woman checking me out at the cash register was so kind and on top of things, she was even able to take off one of the things I ordered because I changed my mind last minute.

Things went down hill when I received my order. First they told me that there were no more chocolate chip bagels, well after I ordered and payed , I honestly wanted my money back because I only wanted chocolate chip and plain bagel. The guy just told me they were out like it was my problem so I asked for another flavor instead.

Then I noticed the side of cream cheese ($1.69 for a tiny container) was only half way filled up.. so I asked them to fill it up. The guy I asked took the cream cheese and put a tiny bit more but still didn’t fill it up? So I asked again please can I have this filled up properly and they gave me another cream cheese with a very small amount.

When I got home, I was putting cream cheese on my bagel and found black and brown chunks of other food remnants in my cream cheese… gross. Also the way my bagel was sliced was a literal joke, so thin on one side. My BF also got a bagel sandwich and the bottom was sliced so thin.

Attached are some photos of my sad order. For such a large chain, I was shocked at the lack of customer service. They weren’t apologetic about not having the bagel I ordered or for barely filling the cream cheese. Not what I would expect from such a large...

I wanted to like this place, however, my experience was extremely disappointing. From the moment I walked in, the staff seemed disinterested and borderline rude. Not only that, they were really angry. No greeting, no eye contact—just an overall unwelcoming attitude and bitterness.

To make matters worse, the portions were shockingly small for the price, see pics. I left still hungry after what was supposed to be a full sandwich. It was like some of the portions were imaginary, especially for the cream cheese and onion. In addition to being small, The bagel was largely tasteless and nearly stale.

But, the biggest issue by far was the lack of basic hygiene. As I walked out, I watched in disbelief as a staff member repeatedly touched their face and wiped their hands across their forehead and mouth, then went right back to making food without gloves or washing their hands. That’s not just unprofessional—it’s unsanitary and unacceptable.

With so many great bagel shops out there, I would not recommend this one. Cleanliness, hospitality, and value are basic expectations, and sadly, this place missed the mark...

I like that place! I drink their freshly brewed coffee almost every day. Also, the employees are always smiling and friendly.

Today I had to update my comment sadly. I drink at least 1 coffee from here every day, sometimes 2-3. As someone who drinks a lot of coffee, I wanted to get my coffee with my own mug because I did not want to use paper cups that are not healthy when they come into contact with the heat. The staff did not give me coffee, they only said they could give it in their paper cup. When I went back 15 minutes later, I was able to get brewed coffee with my cup, but I cannot get an Americano from this place. While all the staff working in this branch have great energy, it is really sad that some people try to block the customer by obstructing them instead of...