Peet's Coffee — Restaurant in Los Angeles

Extremely unprofessional staff. Me and my husband literally became victims of verbal abuse. In fact, we were bullied, verbally assaulted AFTER buying food and drinks.

The problem: Staff can’t resolve issues in polite ways. They scream at you out of blue when you don’t even understand whats wrong.

The location manager wouldn’t try to politely communicate to find a resolution for a problem, but rather behaves as if he is interested in escalating a conflict further.

In our case, when he approached us we thought he was going to ask us what happened and politely offer options/ solution for problem. Instead, he Simply joined his abusive crew, and attacked us even further, without attempts to hold a polite conversation.

Staff - with no manners, or they aren’t trained to stay professional and respectful. They went personal with us, using abusive language when we simply asked them to stay polite, while addressing problem.

When we asked them to please provide their names so that we can address their behavior with their corporate management office, we were told “you don’t deserve to be talked to”.

Long story short, we left in a complete shock. Honest thoughts, these guys were extremely immature. They could end up with a law suit at some point if they don’t change such “customer service” practices.

After 15 years of being Peets Coffee fan, considering a verbal assault that took place, I think I ll never go back there at this point. And I Will make sure to pass this information onto my...

Haven

Stepping into Peet’s on Westwood Blvd feels like a warm hug in coffee form. The rich aroma of freshly brewed beans greets you, setting the tone for a delightful experience.

Brew-tiful Beverages

Whether you’re a fan of bold dark roasts or prefer a smooth latte, Peet’s has you covered. Their seasonal offerings, like the Honey Almond Latte, add a sweet twist to your caffeine fix. 

Friendly Faces

The baristas here are not just skilled but genuinely friendly. They remember regulars and are always ready with a smile, making each visit feel personal.

Cozy Corner

The ambiance strikes a perfect balance between bustling and serene. It’s an ideal spot for catching up on work, reading, or simply enjoying your drink.

Final Sip

Peet’s Coffee on Westwood Blvd is more than just a coffee shop; it’s a community staple where quality brews meet quality people. Highly recommended for anyone seeking a reliable and pleasant...

What happened to people in customer service actually doing their jobs and servicing the customer?! I'm so sick and tired of these people, so called managers or supervisors, who whenever there is any kind of an issue, don't even think about trying to help come to a solution..... instead they just give you the same stupid blank stare and just stonewall you!!

Here is another retail establishment who says eff you to California, it's laws, and it's customers!! They refuse to cash out a gift card under 10 dollars and when you try to explain its the law they don't care and if you try to show it in writing, won't even bother...