Starbucks — Restaurant in Los Angeles

Hello, today was Happy Hour from 2-7pm at Starbucks. I took my daughter after school through drive thru to the Starbucks off Chatsworth and Zelzah (17901 Chatsworth St, Granada Hills, CA 91344). I placed my order for a Venti Caramel Ribbon Crunch Frappuccino and a Venti Matcha Green Tea Frappuccino with almond milk. When I arrived to the window the associate did not greet me and right away scanned my Starbucks app from my phone. She also didn’t ask me if I was there for happy hour. She took it upon herself to charge my gift card. I had asked her what she charged me she. She said didn’t know. I asked her if she could please check. Then she said “I charged you $11.80.” I had $15.15 on my card, so she took $11 from my gift card. I asked her, “Why am I only getting back less than what I had.” I was missing $0.80. She then said, “You owe me $6.05.” She charged my gift card, then she gave me the wrong drinks. I was getting something completely different. It felt like she was trying to get me out of there quickly. I told her I didn’t order this, so I repeated my order and she got bothered. So they made the correct order but the caramel ribbon crunch Frappuccino was missing caramel. I told her it was missing caramel and she acted as if there was caramel, when there clearly wasn’t (I’ve had this drink plenty of times before from many different Starbucks’ so I know what it’s supposed to look like and caramels suppose to be in the bottom.) She got the worker who made the drink and they both lied to me saying the caramel was there. They treated me like I was stupid in front of my daughter. I wasn’t going to argue because the cars were already honking and getting impatient behind me. The customer service was one of the worst by far. I also started drinking my matcha green tea Frappuccino and it wasn’t blended properly. I had sipped huge chunks of ice and it was regular milk instead of almond milk. I have a digestive problem which doesn’t allow me to drink regular milk, so I had to throw the whole drink away once I got home or else I would’ve had severe stomach issues. The whole experience was terrible, issue after issue, and seriously left a sour taste in my mouth. I had higher expectations from Starbucks and today was a let down. I’ve never experienced bad customer service from Starbucks. The employees usually go above and beyond for the customers but,...

I have been coming to this particular Starbucks locations because it was my favorite one in the area but unfortunately I will no longer be going to this Starbucks location at all. I was at the drive-thru getting a breakfast sandwich and my coffee just like usual, when I was handed my sandwich in the bags it looked out of place the buns were on one side and the insides were scattered in the bag and I noticed right away because it was very visibly noticeable and I told the employee who handed me the sandwich if I could have a different one because this one looks like it fell on the floor and she looked at it and saw what I saw and said ok let me get you different one, after she handed me the sandwich back I drive away but after I took another look at the sandwich she gave me it was visibly the same sandwich just assorted back together and I have pictures of this said sandwich 🤢🤢🤢🤮🤮🤮so people if you reading this please don’t eat at this location they will throw your food on the floor and try to hand it to you and when you confront them they will just give you back the same disgusting sandwich back 🤢🤢🤢🤮🤮🤮don’t eat here who knows what they do...

I think your experience will really depend on who's on staff on the day of your visit. Drinks are undeniably, consistently good. Food are hit and miss. I know the employees are essentially just heating stuff up when serving the hot food items, but some of the staff will nuke them way too much. I've experienced both nice and toasty, and hard and chewy food orders on separate occasions. Sometimes the service will be amazing... especially at the drive-through window. They're always super friendly and cheerful. Unfortunately, the staff at the online pickup counter inside aren't as kind. They sometimes neglect to address and help pick-up customers in an orderly fashion. I've seen Uber Eats delivery people elbow their way to the front, ahead of customers who were there before them, and staff members will go ahead and help them before anyone else.

Additionally, I LOVE all types of music, but they always seem to be playing Taylor Swift and Arianna Grande on FULL BLAST. Considering the fact that some of their early morning, in-house patrons are elderly or have special needs, it would be more appropriate to include a little more variety in...