Subway — Restaurant in Los Angeles

I recently visited Subway located on 18545 Roscoe Boulevard, and, unfortunately, my experience was far from satisfactory. As someone who often chooses Subway for its convenient and satisfying vegetarian options, I was disappointed with the service during my most recent visit.

Having just completed a 36-hour fast, I decided to break it with an order for in-store pickup through the Subway app. However, my excitement turned into disappointment when I realized a significant discrepancy in the quantity of sauces, despite having selected additional options during the online ordering process. This oversight, particularly considering my specific dietary preferences, left me quite dissatisfied.

Attempting to address the issue with the staff only added to my disappointment. Instead of a constructive resolution, I was met with unprofessionalism and rudeness. The employee accused me of being disrespectful and even threatened to involve law enforcement. This not only escalated the situation unnecessarily but left me feeling verbally abused, a stark contrast to the welcoming atmosphere I have experienced at Subway in the past.

Even when trying to communicate calmly, the employee refused to provide the requested services, displaying a dismissive attitude that deeply unsettled me. The subsequent handling of the situation, including the throwing of the bag of food on the table, was completely unexpected and not reflective of the positive experiences I have had at Subway.

While I understand that lapses in service can occur, this particular incident has prompted me to share my disappointment. As someone who values the convenience and variety Subway typically provides, I hope this feedback is taken seriously and contributes to maintaining the high standards Subway has built over the years.

I genuinely hope for a positive change in service, as I have always appreciated the quick and customizable options...

Well, the truth is, the service was very bad, the employee who was here today Saturday, May 22 at around 3:41 in the morning, was a bit rude, part of the rude was with some things that they really shouldn't have done. , He was grabbing the phone I was pouring liquid on the floor and then he went and grabbed the bread that he was supposed to give me The sandwich he was giving me So I think that's very antigenic, no, no, I don't allow it semi Bread, I don't allow it. And well, I told the girl that I would change it, and the boy was upset. Then I don't know what they could do there, if they could at least have better control in that part.And well, after he took off his glove and I told him about the gloves that he had to change them, all he just did was change the gloves and he didn't wash his hands as he should have done and I already did all this. I know because I was in a restaurant, he works in a restaurant, I have my certificate and I think the way he thinks about it...

I can't believe the rude service at this location. I don't eat fast food that often and when I do I like to choose something healthy like Subway. This location has given me the worst customer service experience I have ever had at a Subway. The employee confused me with another customer and started yelling, swearing and giving me attitude about using the restroom. The moment I was in the restroom she started banging on the door and telling me to hurry up, I have only been to this location maybe 3 times this year to date. I am not going to argue with someone that looks crazy. My friend and I left and went to another location. I enjoy Subway a lot but they need to be more selective with there staff because this one was rude and crazy and I would never feel comfortable...