Pine Tree Korean BBQ — Restaurant in Los Angeles

Don’t eat here! Manager and staff are abusive. I explained carefully and patiently that I have a dangerous allergy to red meat due to a tick bourne illness. The waitress even asked me a few questions, doubting me, because I didn’t want my food cooked on the same grill as what I’m severely allergic to. Red meat! I even showed her my epi pen. She finally let me cook my chicken at the table after being annoying. Then she proceeds to bring me my sides. One of them was bone broth from beef!! I ate half of it, trusting her and then I start to wonder if I’m eating beef bone broth and call her over and ask. She takes it away and dismisses it by saying, ”it’s ok, you didn’t eat a lot!” I decided not to freak out. I say nothing more to her, about it. I even left her a nice tip anyway, but then tried speaking to the manager. He remembers me from a week earlier when I ate there with a friend. We had a deep talk previously about my allergies. I never raise my voice. I try to explain as nicely as possible that “my server just could care less.” He tried to explain it away as nothing more than the language barrier, I say, “no, she completely understood me, but just didn’t really doesn’t care!” He says “I have to stand behind my staff, don’t come back!” What a nasty guy. And trust me, I was being kind to him and respectful. Then, I spent the whole night vomiting, as a result of eating beef bone broth! What a spectacular fail as a whole, for a restaurant and staff! I’ll be writing as many reviews as possible. Just steer clear of this place. All they want is your money! They clearly lack empathy and respect, for even their repeat customers. Go...

Atrocious service. Never coming back. They open at 11:30 am on Sunday I was there with a friend 10 minutes beforehand just to ensure we got a table. We had to leave after 2:30pm because we couldn't get serviced. We were sat and brought the basics after 35 minutes of sitting! They're using small camping stoves with butane canisters to fuel them and we ran out of 2 canisters while we waited in-between meat portions. Never brought a 2nd round of sides and after more than 3 hours of waiting I was fed up and wanted to leave. Whilst trying to pay I voice my dissatisfaction with the man at the register and he was completely unapologetic about the entire experience. "Yeah we're busy" was his response. All I asked was for the drinks to be removed from my bill. And his response was "no I'll just ask your friend to pay for what you don't want to." And left me standing there while he bothered my partner. I don't understand how he can sit, service,and checkout other tables while still have us waiting on our 2nd portions after 3 hours and be so unapologetic about the situation and demand I pay full price for the horrible service. I paid and am making this to hopefully prevent others from coming here and having this horrible experience. Find anywhere else to eat except here....

It is the worst place to come too for All you can eat , unless you're of their kind you will not be served the same portions, I this because in our are our server had to pass us to serves those seating around us and they never attempted to flag yet when we did she literraly acted as if we were not there. We litterally were ignored , plus the portions were so paper thin it looked like a little kids portions once cooked (a little handfull once cooked). Then you get the worst look of death when you ask for a second round , you will get served a small salad plate just for asking. Then the lady (owner I believe) will come and lower the heat to bare minimum so it takes forever to cook so that when you do get the second portion you get fusterated and decide to just leave and not ask for anymore. I kidd you not, even the male at the register, when i told him it was hard to get our servers attention he's like "yeah I know and ducked his head while swiping our card" I also told him the portions where extremely small and thin and that the lady wouldn't come around when flagged but then again he noticed it cause we sat in front of the register. Fusterating ! Don't go here! Oh and the marinated spicy pork is so thinly sliced it crumbles and chars so fast....