McDonald's — Restaurant in Los Gatos

I wish I can give this location 0 stars. 3 women employees kept neglecting me when I told them that I had a mobile order of 2 coffees and a fish filet. I was waiting in my car for so long, so I came back in for help. There was a lady and she was serving other customers that came after me, I thought she would help me after but instead, she completely ignored me. It was past half an hour and she was still taking her sweet time, she still kept rejecting me even after showing the receipt. It had been 50 minutes since they officially gave my order. But they gave me the 2 coffees without molded fiber cup holders. My hands could not even handle it and then I officially placed the coffees in my car. Then I was driving around the street, and then one of the coffee cup's lid opened and started spilling a bit on my son's left thigh, thankfully we were near a parking lot so he immediately got out without burning his thigh. They were racist because I am a Muslim and I was wearing a scarf around my head or also known as a hijab. This is my first time experiencing something like this and before. I had no issue with this location but this experience I had was during the last time I went to this location. I won't go to this location again because they don't know how to give even the most basic...

We went to McDonalds as an after school treat. There was a miscommunication with the order at the drive thru, and an item was taken off. The guy at the window said he had already sent the first order through, but could make another one. When I went to hand him a $20 he let me know that he charged order number 1 to the card on file (i had given my code at the box to get points). My nephew was in the car, and we live in the hills so I headed home with him. I called McDonalds and the “manager” answered. I explained the situation, my accounts now in the negatives due to this, hence why I had cash, and the woman hung up on me. I won’t tell you to not go back, but be weary that they might charge your card without consent, and then be rude to you about their...

The staff and crew here definitely need proper training. The store wasn’t busy, but there was still a long line of customers waiting—not because of the crowd, but because the staff weren’t attentive. A woman who appeared to be a manager kept walking around doing nothing to assist, and even when I called her, she looked straight at me and walked away without saying a word. My food was sitting right in front of her, and I even told her it was mine, but she completely ignored me and kept walking back and forth as if I wasn’t there. Eventually, another staff member handed me my food. Meanwhile, the employees were laughing and chatting among themselves, clearly not paying attention to the customers. This kind of behavior is unacceptable. Staff training is...