Castalano's Deli & Catering — Restaurant in Louisiana

Got sick every time I ate fried chicken. Owner doesn't actually give tips to employee's as advertised to public and is done conditionally. Also mold is in-fact just cut off the produce as mentioned by another reviewer. Only two burgers on the menu are actually hand molded, the rest are frozen. Onion rings are below par. Steak is frozen for anything that has steak on it. Only proteins that aren't frozen is chicken. None of the deserts are fresh, you're better off getting the retail price at Sam's Club for any deserts that aren't made in-house, which is maybe 3-4 deserts, Bread puddings, and banana puddings. None of the produce is truly fresh. Tap water is $1.50, and I was always embarrassed as a cashier to ring up that price for anyone. The owner himself raises his fist at workers because he himself doesn't know how to set and leave procedures for staff to follow, and gets insulted if you ask questions. Owner generally doesn't know how to speak to staff, and other former co-workers have told me he's had outburst in-front of customers. Yes, most deserts are handled barehanded when customers are not around, this isn't a problem with clean washed hands, but from what I heard and seen, there is always someone hawking spit and coughing on the grill station.

I've had my share of mistakes working here, but I'm too dedicated to cleanliness and food safety to not inform the public that goes and eats here. I enjoy food to much to see customers buy frozen food or food from the retail store and made to believe it's something made with care and actually worth their money. It's not like staff doesn't care, it's just there is no rest for any employee's to take the time to clean. Also owner most definitely takes a cut of tips, it's why he includes himself on the schedule.

tl;dr, If you want deserts from Castalano's, go to Sam's Club. If you want burgers from Castalano's, just go to Mooyah's or Wendy's instead, they use fresh seasoned beef. If you want fresh bread, learn how to bake, because there's no bakery's in Houma worth visiting. If you want to exchange money for services, do not buy services from a business owner that publicly flails their employees in front...

Date of review: 2/13/23

My complaint is not in reference on taste or price of my food as I've eaten from here before. Saw 2 other kitchen workers and no one greeted with a "hi or hello" so I just think customer service goes a long way on these reviews and the return of customers.

Today as I was waiting for my order it was very UNFORTUNATE for me to see the cashier as on receipt (KAILEI B.) in between waiting on customers,handling money, and answering their phone, step away to a nearby stationed utility cart in plain site and actually boxed their cheesecake desserts with very BARE UNWASHED/ UNSANITIZED HANDS!!! NO GLOVES WHATSOEVER!!!! When the phone rang she wiped her hands on her clothing to answer the phone then went right back to touching the cheesecake with her bare hands to set out on their dessert table for people to purchase. My skin crawled!!! Someone also walked in and paid with cash money and as expected she still didn't attempt to wash her hands! Although my food total was $25.16 I trashed it once I got home. Just couldn't trust what could be going on in that kitchen. I'm sorry but I won't be going back after witnessing...

Food was Great once we actually got it.. Service was definitely Lacking. 10 after ordering, she came to tell me that the pasta primavera that I had ordered was not available. I asked twice to get the app before the entrees. 15 min later I went up and asked again if we could get the cheese sticks before the entrees. It all Still came out together. Salad was wrong. Took ANOTHER 10 min to replace a house salad. We were the only people there at that point. The kids wanted dessert. I could not find any employee to serve us. Knocked on the kitchen door and waited longer still. Someone came out saying she couldnt find a cashier. She then came out with a bucket of the few desserts that were left and we still had to wait to pay for them. I have not been here in years. I sure hope this type of or lack there of service is...