Domino's Pizza — Restaurant in Louisiana

I had a bad experience made worse by one employee who clearly should not be working in customer service. I recently moved, which means my new Domino's is this location (previously I was closer to the location on University), and both times, I've had issues. The first time, I ordered a pizza with no onions and it came with onions. Didn't do anything about it - ignored my aversion for onions and picked them off. Fast forward a couple months, and I decided to order pickup for my family. I paid for bacon on the pizza, and not only was the bacon missing completely, but there was barely any sauce or cheese on the pizza. It just didn't look appetizing at all, and wasn't going to get eaten, so I called to see if there was anything that could be done. The woman who answered verbatim told me she took the pizza out and wouldn't have boxed it if it was wrong......... I'm looking at a bare pizza, with absolutely no bacon. Not even a piece. I first asked if she wanted me to take a photo, and she said no. She reiterated that she took the pizza out herself, so I asked her if she was implying I was a liar. It escalated for absolutely no reason, seemingly because she just didn't want to admit that she didn't check (or assemble) the pizza properly. Then, before I could understand what the resolution was, she sarcastically told me to have a good night and hung up. I called back and spoke with a man who was much more helpful, and I admittedly was directing my frustration at him for the previous phone call. But the whole thing was so rude and disrespectful, and why would I put myself in a position to possibly pay for that again? I didn't get reimbursed for the pizza, or even just the missing toppings. They did offer to re-make it if I drove back over there, but I was back at home on a weeknight, and driving back (for something that wasn't my fault) was not an ideal situation given the time it would take and the fact that I have a little one to feed and get ready for bed on a school night. I understand it's fast food, and expectations should generally be lower, but the attitude from this one employee was enough to make me take the time to write...

This is now the SECOND time I’ve placed an order through the app for PICK UP WINDOW, and have had to to come inside to pick it up. The first time I sat at the window for 12 minutes before I was even acknowledged. I honked my horn, waved my hands, and even knocked on the window. FINALLY someone came to the window. I mentioned that I had been sitting here for over 10 minutes, and no apology or explanation of being busy. Nothing. Asked for my name and that’s it. Passed my, now cold pizza through the window without saying a word.

This second time (tonight) , I pulled into the Pick-Up window lane, just to find a vehicle parked. No lights on, indicating they’d been sitting for awhile. There was nowhere to go around. Although, it’s not the worker’s fault necessarily, they could have asked the customer to pull up so they could get to the next customer. I sat and waited for about 10 minutes. I had to back up my large suv down the narrow pick up lane, to come park in the lot and go into the store. I was in my pajamas, because I had assumed I’d be able to pick up my food through the window. I was so embarrassed. Yes, I COULD have still picked it up thru the window, but I would have had to wait God knows how much longer for the person in front of me to get their food. In the mean time my food’s getting old just sitting there.

I’m giving 2 stars instead of 1 because the little punk rock princess inside was sweet and courteous, and hella cute. Plus she...

Worst Pizza ever! Called in two pizzas, paid for an extra topping I never received on one of them. Both of them were so dry and had so very little cheese and toppings on it that the middle bubbled up in numerous places plus they're so stingy with the toppings. I called the store to get the number to corporate because this is the second time I've got crappy pizzas from here the only reason I ordered a second time is because I like the garlic crust whenever they make the pizza right. The manager asked me to give him another chance and that he or his female manager would make the pizzas themselves next time I came, well he wasn't there so I asked to speak with her. When I went inside the store the pizzas were exactly the same as they were the first time I ordered them. one of the pizzas missing a topping and both of them bubbling in the middle, with very little toppings even no cheese to speak of whatsoever. I complained in store and the female manager didn't even bother to come up to the front. The guy in the front said the pizzas bubble up well they wouldn't Bubble Up in the middle if they put some damn toppings on them, I mean these pizzas had practically no cheese. I took the pizzas anyway because I promised my family Pizza I practically choked to death because it was so dry. Now I know I might as well just go to Little Caesar's and get a pizza with cheese and toppings on it...