Papa Johns Pizza — Restaurant in Louisiana

Worst place ever! Out of all the times I ever ordered from this place they only answer the phone once. That one time I place the order they said it would take over three hours to receive. After realizing that I did not want to wait that long I called several times to cancel order.Every single time they pick up the phone they would immediately placed me on hold without even getting my OK. Basically placing me on hold before I could even get my words out each time so I stop calling. I filed complaints no one called me back responding to my Previous complaint. Then when I called the second time to complain because as stated before they never answer my calls to place an order. Customer service while in the process of supposed to be helping me contact the store Disconnected the phone intentionally and when I called back to figure out what happened she held the phone as if she couldn’t hear me and hung up again knowing that I knew she was still on the line . This location needs to just shut down and customer service do not care whatsoever. It’s a shame that Papa John’s is my favorite place to order pizza but Domino’s has out mastered them by far with amazing customer service. So I always order from Domino’s knowing that I still will get a great pizza with wonderful customer service. I’m just so frustrated Because I never can order from this place And no one cares to help! Don’t waste your time with this...

At 6:30 pm we called the Papa Johns in Prairieville, LA to order two pizzas. We were told it would take two hours for delivery or one hour for pick up. We opted to pick the pizza up even though it was storming. I got to papa johns at 7:30 pm. No one was at the register and there were 3 other customers waiting. I asked the other customers if they had been waited on and they said no. I found this to be very poor customer service to ignore your customers. Finally, a large fellow walked by and I asked him to see if my pizza was ready. He walked to the pizzas ready to pick up looked at them and walked off. HE NEVER told me anything about my pizzas. This was RUDE. At 7:42 I asked him how much longer and he said 5 minutes. I canceled my order and left at 8:02 pm. I cannot take being lied to. The lady before me canceled her order and left, also. They were answering the phone telling the callers to hold and never returning to the phone. At one point a lady had left and returned to the store and I saw them hand her 2 pizzas and they took the label off another pizza and gave it to her. I bet she did NOT get what she ordered. Are your employees supposed to wear gloves??? They were not. The whole store was disorganized chaos. It was also dirty. NEVER AGAIN. I give this location a...

Literally placed an order at 1:14 pm, the estimated delivery time said 3:10 pm which is still 2 hours but I figured I ordered it so I'd wait anyway. To my surprise, the online tracker said it was out for delivery a little after 2pm. Then 3 pm rolls around and still no food, so we call and they explain there's only one driver, but assure us they're on their way. It is currently 3:47 pm and we still have yet to receive our order and I am sure it will be cold when we do get it. Definitely asking for my money back and will not be doing business at this location again. UPDATE: just called the store to ask for money back, they said they attempted delivery earlier and called and rang the door but no answer. WHEN WE RECEIVED NO CALLS OR KNOCKS. So we still have no food and are currently going up to the store to get our money back and make them remake the order we waited...