Sonic Drive-In — Restaurant in Louisiana

Response to reply by Sonic: As my detailed review clearly states, ALL pertinent information regarding this terrible experience has already been given to Karla at your same customer service number you are telling me to call! It's a shame that you apparently didn't even read the post fully. Instead of asking me to do what has already been done, why not at least now actually take accountability by actions not just empty words (like "we are sorry" etc) and have an executive call me at the number you also already have from the notes Karla took from me?? Btw, Robin the GM did reach out to me and I shall also contact her back soon, even though I was hoping by now to communicate with someone over Robin (to understand better how and why Robin is allowing such a so-called "manager" and his staff to behave like this to customers!). Original review: "Manager" Alexi Brown (and staff including Tamara specifically I think he said is her name.. after she didn't want to give her name to me directly when asked, for obvious reasons of course.. because she didn't want me to report her behavior to upper management) sadly is running this particular restaurant/location in a "gang-style" manner with serious inefficiencies (a clueless operation there under him, really, based on my experience with two straightforward orders totalling ~an hour to finally complete! I hope the General Manager Robin Folse will review tapes in detail PLEASE!..), nasty most unprofessional attitudes, and profanity-laced tirades by Alexi himself including verbally shouting AND cursing at me AND even the excellent REAL (in my view) manager Jonathan too when I simply asked if he was working (so sadly, Jonathan was off tonight!) etc etc etc! How "General Manager Robin Folse" (as it states on the receipt) allows such "employees" to behave like this ("street-behavior," really, is what it is) at her restaurant is beyond sad, indeed. Btw, I have also contacted corporate customer service to document these complaints in detail following my most unfortunate experience at this Sonic because of the extremely disgusting and shameful way so-called "manager" Alexi Brown (and Tamara/staff) behaved. Such behavior obviously should not go on at companies (including Sonic). I think most rational people will say that literally chasing customers away like this while paying such "bad apple" employees on top obviously should not be permitted by any good, responsible corporate executive (include General Managers etc). I hope Robin Folse AND the manager who oversees his or her performance will contact me to discuss this matter further. I have left my information with the corporate customer service representative (Karla). Hopefully, such extremely nasty and aggressive behavior by Alexi and Staff (Tamara specifically) isn't permitted by upper management to continue on to other customers in the future. Accountability is key and it's obvious to me after this experience (and the degree of irresponsibility and no-care whatsoever nastiness) that Alexi and the staff including Tamara under/during his most irresponsible and unprofessional shift/leadership (lack of, obviously) have ZERO accountability or any concern of being held accountable by General Manager...

This Sonic is the WORST! I ordered what should have been a quick snack to be picked up ASAP. When I got there, the first two stalls I pulled in were out of order. The third stall I pulled into had graffiti sprayed all over the menu board. I checked in right away, but waited and waited for my order to come out. It didn't.

I waited a little over 5 minutes after my order was suppose to be out to see what the hold up was before I pushed the call button. I couldn't even get a word in, when someone rudely shouted into the speaker that they were busy and they would be out when they could.

Another 10-12 minutes go by, when someone finally came out with my order. It was a simple order.... pickle fries w/ranch sauce, a Frito pie and a Route 44 Diet Coke. I was handed my order without the ranch that is supposed to come with it. I asked if it was in the bag, when he said, "oh" and he went back in to get me one.

Once home, I opended up the bag to find that the large order of pickle fries were only a quarter full. Most of the cup was empty. What sat at the bottom was a small pile of compacted mush. It was absolutely disgusting. It was wet and none of the batter was even on the pickles.

The Frito Pie only filled half of the tray that they put it in. There was barely any chili, which was smeared on, and what little cheese that was on it, was a glop of gooky hardened cheese sauce.

The Diet Coke in which I ordered turned out to be Dr. Pepper and the food was gross and inedible.

I added in a "keep the change" tip, rounding it off to the nearest dollar, (as I was planning on giving a cash tip in addition to the amount that I had rounded off to). I'm glad I didn't put the full tip on my credit card, as the service and food was AWFUL!

I was treated very rudely in addition to that. It took me 20 minutes to get my order that wasn't fit to consume.

The place was dirty, there were stalls that were out of order, graffiti on the menu boards, and the line for the drive-thru was so backed up, that the people who were parked in the stalls couldn't even back up to leave.

This Sonic is unfit to be in business and should be thoroughly investigated.

Every time we decide to go to this particular Sonic location, we have nothing but issues. WE WON'T BE GOING BACK TO THIS...

It’s Sonic so how can you go wrong? Well sadly this location found a way. Granted, some days may be busier than others but there’s no excuse for having no organization in place to fulfill a mobile order when it should be seamless according to the app. I always use my Sonic app to order them arrive, check in on the app and wait for my food to come out. No need to press the red button. But this location seems to not know how it works and forgets either part of my order, gives me the wrong order, or it takes 29 minutes....yes...to come out with 2 drinks and a tater tot. In May of this year, I ordered through the app and my wife went to pick it up. When she arrived I checked in for her and it said “all set! Your carhop will deliver your food shortly.” But then 8min later, nothing...so much wife pressed the red button and the employee said “how can I help you?” As though we didn’t check in yet. She told us “just a minute”......12min later my wife and 2 kids in the car are still waiting when another employee says “you need to check in on your app.” When my wife told me this she was getting very frustrated and called me to explain so I called and spoke to 3 employees before finally a manager had to come on and tell me “yes we’ve spoken to your wife and her food is being prepared now” (20m after originally confirmed it was on its way out) so now 9min after this 2 limeades and a small tater tot finally arrived and no apology or anything was given by the employees nor did customer service when I called them after this 29m check in... This Sonic location needs some management training to work on how mobile orders are just as important as a drive through order and not take nearly 30min and a total lack of communication to bring a...