Chick-fil-A — Restaurant in Metairie

On May 19th 2023 at 8:50 PM. I drove through drive through which had lite traffic at the end of the night. A nice young man Took my order he was pretty pleasant but once I got close to the Drive through window a young lady walked to me with my food and frosted lemonade drink. The drink had sweat on the side of it ( Condensation )and was super watery I asked the young lady whom had glasses on if she could just throw it away because it obviously had been sitting and she stated that she Couldn't take anything from Us anymore because that's a hazard which I totally understand but as a valued customer that has a business in Metairie Louisiana. What I would have done for any unhappy paying customer was to at least attempt to care enough to replace it with another drink or offer my customer a refund for that item but that would be to much to ask for Especially since money is involved. This is not the first Time that I have received food cold, made wrong or not well prepared.. I was willing to throw away a drink that I had just purchased that cost well over $5. That's how bad I did not want the unpleasant Experience are the drink. Chick fil A cares more about every dollar they make an less about their customers experience. Change Your Values! I promise I'm not the first person that has encountered this because this is not the first time for me but they're utilizing COVID to say that. It's unsanitary to take things back so that they would not have to offer you a refund or A replacement.CHANGE YOU VALUES IT Depreciates the value of Chick Fil A. And please keep your apologies I can pay for...

Today me & my sister got lunch from this establishment, we have a very strict time schedule working for a driving school. We chose chick-fil-A because of their known fast paced drive thru. a hopper took our order and we paid cash, as we pull up to the window to receive our order we were told to pull around until they investigate what happened, in that moment we told (BEAU) that we can not wait because we are on a time schedule. can we just get our money back instead. He then told us our only options were to pull up or he was going to call the POLICE, without explaining why we couldn't get our food or what happened. this was indeed BULLYING! after asking for our money multiple times, the manager on duty who witnessed the word exchange still only brought food to our car. They could not find where we paid for our food after the team member who had taken our order admitted to receiving a payment from us, so they denied us a refund and gave us food, as I stated earlier we did not have the time to wait because of appointments we have committed to at our business. I am very disappointed in the level of service, me and my sister were so upset we became teary eyed eating our lunch, as we did not want to eat from a company who treated us this was and feeling like we had no choice. I have never in life written a review on a business or person. I'm very CONCERNED for chik-fil-a level of...

Very poor customer service. I ordered two orders of hashbrowns & requested that be prepared well done. (fried longer or crisper). One might think this was request was nade by an alien. Not ONLY, did the attendant Veronica feel compelled to not Only not honor my request, but to to further intimidate me she requested her very disrespectful arrogant manger speak to me at the drive up window as I had disrespected or offended them. He expressed what's done @ other Chick- fil -a locations is NOT here @ store #02394. Your a chain store!!! I said IF I didn't like the way my order was prepared I would return the product. He said he wouldn't take it back if nothing was wrong with it. I advised him we'll see about that. He added yeah, we'll see!!! Customer Service is called that because you service the customer. I just made myself a mental note to NEVER visit this location again & to. ALWAYS remember to spend my dollars where I can be serviced the way customers should be. Yes, Chick-fil-a ( Kenner, La.) near Williams Blvd. knows the meaning of customer service. They prepare as ordered and requested. Your attitude, service, & arrogance will be the death of this location. Please remove, improve, or change your policies @ location 02394 immediately. # YOU DONT HAVE TO WORRY ABOUT ME NO MORE!! MY DOLLARS ONLY GO WHERE I'M...