Starbucks Coffee Company — Restaurant in Louisiana

You can see my past Google reviews to confirm that I never leave negative reviews of businesses, but after multiple bad experiences at this location, I felt compelled to do so today. This morning at around 9am was particularly bad, as "Madison" seemed to be in a horrible mood and as if checking her phone during this morning rush was the most important thing on her agenda. Although I stood in front of Madison obviously waiting to be acknowledged, I was not acknowledged until I spoke to Madison first, only to be met with a short, sassy response. I was not the only customer put off by her demeanor, as the gentleman next to me expressed it as well and was annoyed when he had to wait until Madison finished her cell phone business before receiving his drink carrier. The employee in the bucket hat, working the pastry side of the store was also terribly unpleasant. The attitude radiated to everyone in the store, customers and fellow employees alike. I'm positive a check of your cameras will confirm this in the way he can be seen slamming and tossing prepared pastry orders down as he sold them. The entire establishment was unorganized, messy and in a general state of disarray. As a long time service industry employee, I understand how hard it is to keep a positive attitude and stay calm during these "rushes" but the atmosphere I felt that I was met with today is unacceptable. I am a loyal Starbucks customer and I frequent all 3 Denham Springs locations often. I am never met with this same negative energy and messy atmosphere at the other 2 locations, even during a busy rush. Although Starbucks will never lose my business, I will avoid this location...

Most of the time the staff is friendly, but I understand sometimes they are busy and will get to me as soon as they can. Today was different, when I walked in, a lady greeted me that was sitting in store at table. As I got to the counter for Mobil pick ups, I stood there and waited and waited. ( I was there for uber eats delivery) no one behind the counter ever Acknowledged me, not one word to me the entire time. It was only a few mins probably, but the package that was on counter did not have any name, so I waited and the lady closest to me was looking for stuff to do, she was wiping off counters and came all the way to me and then all the way on the other side with NOTHING! I was getting so aggravated cuz not a word was said to me finally, I said something to her “ I’m here for an order for so and so with Uber eats and she looked at bag, no name, so she looked in bag and handed it to me, still not one word, no smiles nothing. So the entire time I waited it was sitting in My face, but no one offered any kind of assistance to me. Idc what I’m there for, I’m a customer when I walk...

Love me some Starbucks! Hate the drive thru though because if it's taking too long and I'm late for work you are stuck until the lines moves.

Update: I place my mobile order in 10 minutes before I went up there. Last Saturday (November 14th) a little bit before lunch time. The line was WRAPPED around the building! So I go inside to get my mobile order, and of course the inside is PACKED as well. Instead of having the two people who had free time help make drinks, the, what im assuming was the manager on shift, had every excuse why they didn't have people moving. People inside waiting on their mobile orders were in the building for more than 45 minutes! Everyone was complaining! If the girl with the flower tattoo on her arm is a manager she definitely needs more training on how to run her shift because she was EPICALLY failing! On top of that you wait 45 minutes for your mobile order just for them to tell you they are out of the drink you ordered. I thought mobile orders are there for you to skip the line!?! It was a sad day for this Starbucks last Saturday for sure! Lost 2...