Chick-fil-A — Restaurant in Louisville

They are mostly very busy, yet manage to remain courteous and efficient in spite of their heavy patronage. *Update: Sadly, a few days after leaving this review, I stopped to pick up a salad following an exhausting day of work. I neglected to check the bag, since they've always been great here. This time, they put the wrong one in there. I take responsibility for my hand in this mistake, however.

I attempted to call, but kept getting a busy signal.

Stopped the next day on my way home from work to discuss the oversight. I was told by an employee, (I think his name was Eli -?) there was nothing that could be done without a receipt - which I didn't have in hand at the time.

I and my husband frequent here A LOT as we live right down the street...so the fact that I couldn't even hold a conversation about the error without the receipt was a bit disappointing/disheartening...especially since up until now, their service has been impeccable. It was a salad; not some high-value item that requires proof of purchase. For all I know, the employee who took my order could've keyed it in wrong which may have generated the mistake in the first place.

I feel this could have been handled better, and the cashier could have taken the initiative to briefly discuss possible options of correction with a manager versus flat out stating "nothing could be done."

I wouldn't stop by during a peak customer time window with a grievance, if it weren't legitimate.

There was an opportunity to rectify a minor incident where a misstep took place, but the mark was missed. So I am therefore amending my initial review...

Very sad. This was not only the best fast food restaurant but even the best chick-fil-a for years. They recently closed for a couple months for renovations and I am not exaggerating even a little bit when I say since they have reopened this is without a doubt one of the worst restaurants I have ever been to. My wife loves chick-fil-a so she always wants to go (at least once a week) and we have probably been 15 times since they re opened. Today was finally the last straw, mobile ordering was disabled so I had to order in person, the guy that took the order did not want to be there and managed to put about half of the order in incorrectly. This in conjunction with the fact that curbside is still closed, if you order for carry out you can go in and watch someone finish your order and then continue to watch it sit behind the counter for 10+ minutes while you and the others try to attract the attention of one of the workers all gathered in the drive through area. The drive through was expanded to two lanes but today was blocked off down to a single lane again. I am well aware of how petty I must seem in writing this but it is truly amazing to me how a place can go from what I would consider completely flawless to a total embarrassment to a well managed brand just by closing...

My visit was smooth for the most part but there were a couple of problems I encountered. First, they refused to make my chicken nuggets well done, they said their location doesn't do this. The only reason I could fathom that would cause them not to carry out such a simple request is that they're worried about their wait times. This hypothesis was later reinforced by the fact that my food was handing to me in less than a minute and that it was clear by the taste and hardness that my fries had been cooked several minutes ago. I can't believe how selfish this quick service restaurant is! I would happily wait 5 minutes for my food if it meant I could have it the way I want it! Overall, the food was okay, the other problem was that there was no seating. It took me a few minutes to get a seat because they were packed! That being said, I can forgive them for being super busy, chik fil a food is DELICIOUS. But there is no excuse for not honoring a simple request on my food item that would've taken 30 extra seconds. I'm honestly just really disappointed. I was so excited to eat at my favorite restaurant but I was met with a sub par experience. And I definitely won't be coming back to...