Heine Brothers Coffee - Outer Loop — Restaurant in Louisville

3541 Outer Loop, Louisville, KY 40219

Arrived around 6 PM, wandered up to the counter. Very nice looking inside; bright and open. I felt quite comfortable just walking in.

There was one lady waiting while her drink was being created.

I stood there about 5 minutes watching the young man making her drink, noticing that there was also young lady with a headset moving about and talking with him. I expected that she was working the drive-thru so I didn't try to get her attention.

As I waited, I noticed that her conversation was not with a customer outside, but with the young man.

The lady waiting said that she had to wait quite some time as well, not only on this visit but also on her previous visit. She told me that she will never return.

Finally, about the time that she got her drink, the young lady with the headset approached me and asked if she could help me. I let her know that I had intended to buy a drink, but instead I would vote with my money and have nothing. I asked her why it took so long for her to turn her attention to me while she could see me waiting there so easily. She assumed that I was with the other lady (I wasn't). I suggested (rather sternly, I'll admit) that she could have at least approached me and asked if I had been taken care of. Instead, she chose to continue with her animated conversation.

Maybe I looked too old and this is how they ensure that only certain guests frequent their shop.

Like the lady who was twice ignored, I...

I normally have a great experience. Although, today I sat in the drive thru for a good 30 minutes to having to repeat my order for the 3rd time as I paid for my 2 Mayan coffees which were not consistent in flavor as every other time I’ve gotten them. After paying I was given the 2 coffees and was told to wait a few more minutes for the pumpkin roll, chorizo wrap and cheddar bacon scone. The drive thru girl (which was nice) came back to the window and started to repeat the order of the car behind me, before realizing I was still waiting for my pastries. Finally I received them, just to get home to realize I had been given the wrong scone. I ordered the cheddar bacon, was given the cheddar chive. I am not a complainer by any means. I have worked 17 years in the restaurant business. I know mistakes are made. But I was asked 3 different times what my order was, waited every bit of 30 mins and it was still wrong. To top it off I was asked if I’d like to leave a tip, which I did. Was very...

“Well, clutch my pearls,” okay, figuratively. This was my first visit ever, but it won’t be my last while I’m in this area. I went inside, rather than using the drive-through, because I wanted to see firsthand what they had to offer. I know I provided the young lady who assisted me with a good laugh early in the morning, thanks to the child-like look on my face when I saw all the pastries and the different types of coffee. I wanted to say “one of each of the pastries” because they all look so good. Okay, back to the coffee. After asking for a description of what was in some of the hot coffees, I decided on the “Beekeeper Latte”. This was an excellent choice. All I can say is, “wow”. Since I knew I would be coming back, I just got a jalapeno cheese bagel with cream cheese—another good choice.

Come and taste and see for yourself; you’ll be...