Papa Johns Pizza — Restaurant in Louisville

Ordered my pizza for carryout. Told me that it would be ready by 6:45. I walked in the door at 6:43. I immediately seen a guy in the middle of the kitchen eating pizza. I was told that it would be another 7 mins. (No problem). While waiting, 2 young kids working the front registers were laughing and joking the whole time with absolutely no since of urgency. One of them actually told another customer that he should go to Pizza Hut, because it was going to take at least 45mins on any order... This same one went outside to talk to a friend who had stopped by for some reason and after chatting with her for a few mins. he walked away and hollard back to her that he was gonna, "Get in here and slap one of these customers". After waiting until 7:10 and seeing several people pickup their orders who arrived well after me I asked about my order again. He slowly went and checked the rack and 4 pizza's down was my order, meaning it had been ready when I first walked in!!! Now I have the option of waiting 45mins. for them to remake my order, or accept a pizza that had been sitting there for 25mins. or more. I feel sorry for the managers who are forced to deal with such lazy, incompetent workers. Just like every other business in this area they are absolutely horrible due to the lazy scarce workers that are available...

Was told pizza would be delivered in 45 minutes. After waiting an hour I called back to see the status of the pizza which they could not provide. I then asked to cancel the order and wanted a refund, which she did not know how to do. She then transferred me to Papa Johns Customer service who then transferred me back to the store that I ordered the pizza from who finally connected me with the "acting manager" who then cancelled my order. Delivery guy rolled through the gate hour and a half after order was placed and did not know order was cancelled. Also was unaware he was 45 minutes past the time pizza was supposed to be delivered. I threw him $5 for traveling out. Incompetent workers who do not have the proper experience or guidance around them. Nor do they care. Customer service was not concerned with issue and was more concerned about getting off the phone. This is not the first time I've had an issue with Papa Johns in the Louisville Area. Will not order from the...

I ordered breadstix with 2 extra cheese dipping sauces when I picked it up I specifically asked the girl who rang up my order if my cheese cups were in there she said I got u...I got home no cheese cups so I called the store spoke with manager explained the whole situation and all I asked of her was to have someone deliver my two cheese cups to my house even though my house was a little bit out of their area she made sure to send me 10 cups of cheese through Uber eats or one of those delivery apps which was very nice of her so even though the employee lied to me and inconvenience me the manager quickly made things right so to avoid all of this I would suggest to definitely check your food before you leave the store don't just rely on the employee telling you...