Penn Station East Coast Subs — Restaurant in Louisville

I came in at 8:30 PM on October 22nd there were 2 other people in the Carry out area when I walked in. somebody was taking their orderSo I'd so I stepped to the side with my husband and waited for him to finish. Once he finished my husband and I walked up to the window and then played told us that they're not taking any more orders he stated that the manager said they're too backed up on orders and to and to not take any more orders. There were 4 people in the carry out area at that time and then one walked in and there were 4 cars outside including ours. The man that got to order before me that I watched order to order offered to sell me his food for $50 then a despite then another man walked in that we did not see order and offered to sell his food to us for $30. Clearly offended we left and went to another Penn station where we again were told the manager said that they were not taking any orders this time they said because they didn't have any steak or chicken and even though my husband and I said that we were not planning to order steak and chicken they said they still could not take any orders at this time it was before 9 PM and then we went online to try to order from a 3rd Penn station which did not take orders...

Denied a service animal and person with a disability (they even provided papers even though they weren't required to). The employees should be embarrassed as this is illegal. Apparently you don't have to have half a brain to make a sandwich. Like imagine being disabled and told you weren't allowed to eat somewhere, because somebody on a power trip decided a trained and certified animal that assists in keeping you alive isn't allowed in a resturaunt they're getting paid hourly to work at. Congrats employee of the year! Not only did you discriminate against a disabled person, you just earned a possible lawsuit.

"2. If a person is accompanied by an assistance dog, neither the person nor the dog shall be denied admittance to any hotel, motel, restaurant or eating establishment, nor shall the person be denied full and equal accommodations, facilities and privileges of all public places of amusement, theater or resort when accompanied by an assistance dog. KRS...

My granddaughter and I went to Penn Station (granddaughters idea) yesterday to eat dinner after we finished shopping. There were three young ladies in there working very hard getting orders out to their customers as quickly as they can. It was not packed, but as one came in one would leave. We ate in the restaurant and both of us had ordered the chicken cordon bleu sandwiches. One of the ladies brought us our food and the sandwiches were very very good, but the supposedly fresh sweet tea did not taste so good. She did let me trade it for a fresh squeeze lemonade which was really good. It reminded me a lot of the Kentucky state fairs lemonade which I love! The only down side that I have about Penn Station is they are a bit pricey!! On my budget I can not afford to eat here very often. 😔 I will be back for another lemonade...