Wendy's — Restaurant in Loveland

8:25pm 10/28: Pull up to drive-thru to order dinner for our 5-person house. We like to keep these orders simple for obvious reasons. Wife says: "Hi, we'd like 12 JBC's all with no mayo, and 3 large fries. After a pause, the female voice in the speaker says: "Uhh...did you say TWELVE?" Wife says, "yeah sorry, kind of a big order". Another pause. This time a man's voice comes on - presumably a manager: "Uh, just to let you know, this is going to take a while, given it's close to closing time and we'll have to turn the grills back on". Wife: "Oh, I'm sorry - I didn't know it was so close to closing time". The voice says "Well, we actually close at 9:30 but we still have to turn the grills back on". At this point even our 12 year old had a Karen look on his face. Upon arriving to the window, the attendant was poised in the open window with her chin resting in crossed fingers, like a campy Olan Mills photo, smiling. Not sure she meant it this way but came across as the quintessential smiling through gritted teeth. Wife said, "Really sorry if this was a lot of trouble". She responded, "This wasn't the worst. One time a guy ordered TWENTY-TWO burgers right before closing, all customized and bagged separately. This one was just annoying - that other one was the worst". Then the other guy stepped up and directed us to pull up while they work on our order. The order was delivered just 5 minutes later, perfectly accurate, with a smile. All's well that ends...

Placed my order on these self serve digital screen. Teenagers behind the counter cleared my order and threw away my receipt while we were standing there waiting for our food. After we complained about the 25 minute wait, we were met with disregard and terrible attitude from the young black lady behind the counter. When they placed our order finally, they put it back in the queue and made us wait while others from the drive-through and at the counter received their orders ahead of us. They explained that this would disrupt thre sequence of the orders, so we had to wait. When i asked to speak to the manager to try to get our money back, she threw our cash and change on the counter to wear it almost fell off onto the floor. I would never recommend this...

Just pulling in at 8:31 pm and a sweeper in the dinning room raised both of his arms at me as I drove past like he couldn’t believe they had a customer an hour and a half before they closed. Pathetic. The drive thru area was turned off by what I couldn’t only perceive as an attempt to have people drive off. Pathetic. Then waiting at speaker because again…Showed up an hour and a half close. What sounded like a snotty rude teenager came over the speaker asking what do I want in a tone that made me just want to go off on customer interactions. Placed my order the old guy taking my money decent enough and then the dude in the next window said “here” and gave me my my food in a way I could best describe a tweaker having an episode. Terrible employees…except...