Ziggi's Coffee — Restaurant in Loveland

I placed a mobile order this morning. When I got to the location, it was incredibly busy. The drive through had a huge line. When I got in there, there was only one lady making drinks and was obviously stressed. Not one customer appeared to be giving attitude. Everyone seemed understanding of the situation, myself included. The lady making the drinks was cold and irritated to anyone who asked or said anything to her. People who had ordered after I had been there a while were getting their orders before myself. Which I thought maybe it’s just the way the stickers come through and continued to wait. I got my coffee but waited for my sandwich. When (I later find out her name is Amanda), asked what I was waiting for I tell her and show her on my app. She yells to the girl at the drive-through and tells her to make me the sandwich. When she turns back around, I said when you get a chance, may I please have two pup cups. She didn’t respond outside of a loud huff. Then walked away. And did not get me the pup cups. Still I did not give attitude I was patiently waiting. I hear the girl from the cash register tell Amanda , “you’ve got this.” Amanda didn’t even respond. My sandwich comes. I get my pup cups. I say to Amanda, “hang in there.” Again to which she ignored me. I leave without a care. Realizing she was in a highly stressed environment at the time. Until I drive home sit down to eat my sandwich. Open it up to find that it’s the wrong sandwich. It’s cold. And it appears that somebody took a bite out of the bottom bun. So I drove back up to the place. Wait in line for 10 minutes. At this time it’s probably 30 minutes later than when I originally left and it is still very clearly busy and backed up. I get to the counter and I show the girl and ask her if there’s a manager outside of Amanda to talk to you. She doesn’t even listen. She just calls Amanda on her headset and walks away. Amanda clearly huffs (Again) comes over to the counter asked me what’s wrong. I show her the sandwich and she said, It’s cold and what? And I said for one it’s the wrong sandwich. It’s cold and it appears that somebody took a bite out of the bottom bun. She looks at me, grab the sandwich and package and said that’s not a bite and throws in the trash. Then stands there looking at me with disgust and attitude with her hands folded together and says What was your sandwich? I said it’s obvious you’re busy is there anyone else I can talk to? I will take a number or they can take my number instead of having to take away from your time. She said no I’m the manager. What was your sandwich? Hands still folded. Face of disgust still present. I just looked at her and she goes, I’m the only one who can make drinks here so what was your sandwich? And I said never mind thank you very much. She rolled her eyes and walked away. Not once did I get an apology, not once did I get a friendly face. So I just paid for a sandwich I did not receive, I gave a tip that was undeserved, and I wasted gas and time to be treated like I was the problem. All she had to do was apologize. Also, the place was still incredibly busy when I left and I can tell you not one person reacted in irritation for having to wait or seemed angry except for the so called manager. Horrible example of leadership in my opinion. I would love to hear from a professional manager on...

This will be my last time at Ziggi’s. I have been going to the Split Rock location for years but clearly there is a management problem with the high turn over. The employees are friendly but with a new face every time I go, something is always wrong with the order. Yesterday, it was a Gold Rush with no caramel (I could tell something was wrong just by looking at it) a half toasted bagel in a wet bag that I had to ask them to toast some more and a Renegade rush that had no flavor except the Red Bull. Today, the girl in the drive through told me you don’t carry 2% milk and never have. I told her I’ve always asked for that and she said “strange.” What was I being given this whole time if you don’t have 2%? I order a white mocha(with whole milk), only to make the mistake of not trying it until I get home. AGAIN, NO flavor or whip cream. It tastes like black coffee with milk. You guys charge way too much to be making consistent mistakes on basic orders. Either your syrup bottles are all empty or someone thinks they have the recipes down and are just winging it. I recommend to your customers to try your drinks and food BEFORE you leave the restaurant or drive through window. With all of the other options…Dutch Bros, Scooters, Starbucks etc, spending $7 on a black coffee with a splash of whole milk isn’t...

This used to be the best and friendliest location! But the last few times I was disappointed and it has gotten less and less friendlier. Last week I got an iced caramel macchiato and wanted to try the cold foam and it was super busy so I understand that it can get hectic. I literally received a plain iced latte with nothin in it or on top. So I just sent a message to corporate since it was close to $6 and they were kind and uploaded a free drink to my account. I went to go redeem it the other day when there was NOBODY in line and ordered the same thing in a smaller size. I received my drinks and got my drink and realized there was no cold foam on it again, I immediately said “I’m so sorry but there’s no cold foam on this I can park and come in and grab it?” I gave her $4 in cash for a tip and she was appreciative for offering to park. There was one car behind me so I parked and came in and I saw it sitting on the counter and asked the other gal if this was my caramel macchiato and she annoyingly just said “mmmhm” I said “im so sorry thank you for fixing this”, no answer, so I said “YOURE WELCOME” and left. I’m also a barista at another coffee shop so I understand when it gets busy but I used to have wonderful experiences at this location and have been extremely...