Dunkin' — Restaurant in Lowell

NEGATIVE 5 RATING. Everytime, I go to this Dunkins they don't get the order right. I STOPPED going there because of it but it was the closes for my son so I crossed my fingers and ordered. Boy was THAT a mistake. I placed the mobile order and when my son got there they told him they are out of the peach refresher so my card will be redunded. I was ok with that. The food comes home and instead of an everything bagel they gave me a plain and the Collata was wrong. I called the store and spoke to, "Urelis" the assistant manager, who has very bad customer service skills. She told me they will not refund me for the refresher I ordered that they didn't have in stock. That no one would have told my son that. I also told her about the bagel and the collata and she said I had to call the card to talk to them about a refund. I called her back to ask her for number to call "the card" and she told me she was too busy to get it for me because she had a rush but I can find it in the app if I look for it. I called customer service and they were able to do what this person couldn't. Note to the owner who she said was named Brian Marino. Please make sure your employees are trained properly and give people the correct orders. That they don't make changes to peoples orders without their concent. That they know the process and have better attitudes when dealing with customers. I'm sure the last thing you want is for your customers to travel further to get their Funkins just so they don't have to deal with wrong orders and...

Absolute worst Dunkin’ Donuts in Lowell hands down Literally feel like they are incapable of making coffee in a timely manner I have never been to this dunkins in the morning and not waited more than 20- 25 minutes for a simple coffee It’s not rocket science I really don’t understand how service can be so slow it’s almost as if they purposely do it to avoid having to work…and to make matters worse they are so rude after waiting for wife plus minutes at the intercom and having to ask if anyone is there multiple times you get rude responses saying wait they will get to you when they can..then ur waiting in line for a good 20 minutes to finally get to the window and they are so disrespectful. They wouldnt greet you if their life depended on it they never get your order right and what it is this thing with never giving anyone napkins or receipts!!! They need all new management and all new employees people that have a little common courtesy and work ethic! Unreal 0 stars will never come back Thought it might just be a few short staffed mornings but nope never fails even when there’s no line it’s slower than slow If ur hoping to stop and get a quick coffee before work and you are expecting to be on time ….I strongly advise you not to go here or you will be late!!! stuck in a line that takes longer than amusement parks! Worst dunkins I’ve ever been...

DO NOT GO HERE ESPECIALLY DURING BUSY TIMES

The recent pile-on of 1-star reviews is completely deserved. I go to a lot of Dunkin’s—I’m boosted on the app so I go a lot. And I have given this Dutton St location many, many second chances. [And still do, if it’s the right time of day.]

This is without a doubt the single worst Dunkin location as it pertains to service that I have ever been to—certainly the worst in the Lowell area. Unreliable is an understatement. Without hyperbole, at least 1 out of every 2 of my mobile walk-in orders historically have come out either incorrect or simply fell through the cracks altogether and got forgotten about.

Their system for separating out division of labor between drive-thru and walk-in orders is appalling. Walk-in orders are basically treated as an afterthought. In fairness, it’s probably also the busiest drive-thru location in Lowell, so I can understand that demand volume is higher for drive-thru compared to walk-in and so workflow priorities naturally tend to bias toward drive-thru. But the dereliction of service toward walk-in orders is completely out of control at this location. And the drive-thru is no better because even if you order ahead, you have to merge in with the normies and sit there for 15 minutes.

Go literally...