Baskin-Robbins — Restaurant in Lubbock

I went there this evening to get some donuts for the family. I stood at the counter for almost 15 minutes, one other person was being helped. Nobody said someone will be right with you, nobody said we will be there shortly, nobody spoke a single word to me. As I stood there waiting, and waiting, and waiting I was starting to get extremely frustrated. Eventually I walked out, and after being a very loyal customer since they've been open because they are within a block of my house, I will never be back to this establishment again. I will go to Walmart and get donuts before I go here again. Their customer service is way beyond unsatisfactory, their sense of urgency is non-existent, and they have absolutely no idea about business ethnics. If you cannot serve your customers, your customers will not come back and it is customers that keep...

I had the pleasure of working with the General Manager John Stuart. I called from out of town to place my order as my daughter lives in Lubbock. John worked with me to the nth degree to ensure my order was correct for my granddaughter's fourth birthday. His customer service skills are impeccable and his ability to work with me while managing the store was great. He never missed a beat on both ends of the conversation! I plan on stopping by the store the next time I am in town to personally thank John for the outstanding cake ( of which my granddaughter was over the moon), and to thank him for going above and beyond to make my granddaughter's birthday experience memorable even during...

Walked in at about 6:40pm and one employees walked right past me with out greeting me but that’s not a big deal at all. What got me was how I grabbed an ice cream cake out the freezer and waited 10 minutes for anyone to acknowledge me the girl finally walked over (because her co worker has finished telling his story) but then stood at the register for about another 3 mins and then asked if I was going to even take the cake or not. First impressions are everything anyone in customer service knows that. The reason this was so upsetting was because I had already ordered a cake that had gotten canceled so I went in there looking for a one and it made me not even...