Bom Brazil Acai — Restaurant in Lubbock

So, I never really leave reviews, but this is ridiculous. I've been to bomb brazil twice and both times have been not great. My first time I went in store. There was a young girl working at the time and she had a hard time with my order for whatever reason. I asked for a bowl with part coconut and part acai at her suggestion. I told her my toppings. She informed me they were out of granola that day. I said thats fine. I then told her I wanted to order another bowl exactly the same as the first but without the coconut base. That seemed to confuse her because she scratched out "coconut" on the first order and didn't write a second one down. I informed her I meant to order a second bowl with the same toppings just not the coconut base. It took her a min to realize what i meant, but she understood I thought. When she went to make the half acai half coconut bowl she only put coconut and I had to correct her. Instead of throwing out the cup she made she scooped the coconut base BACK into the original container. Now this doesnt bother me too bad because i fifured it only went from the container to the cup and back, but I do know thats a health violation. I asked for strawberries in both bowls and did not receive them. I asked for coconut shavings in both and only got them in one. I corrected that before I left. It was just awkward in general and i had to correct my order a few times. I gave her grace and decided maybe she was having an off day. She was really sweet about everything. Then my second time I ordered through grub hub. First, I don't like the way they have their menu set up through grubhub or doordash. You are not able to really customize your order. You can only do one fruit on top. So I ordered a medium acai with their Pao de queijo. The Pao de queijo was not cooked AT ALL. They literally gave it to me straight out of the freezer. I have never had them before so I took a bite and it was disgusting. Did not taste cheesy at all. Then my acai cup was severely lacking in toppings.

I'm exhausted just typing this ha. Their acai is really good it's the rest that is deterring me from...

So disappointed this used to be my favorite place! 😭 Me and my Husband went in for a Açaí bowl and his usual a coconut bowl, walking in there was a sweet girl there that greeted us but when we ordered she really didn’t have knowledge of any of the things that Bom Brazil carried, there wasn’t any almonds, nor pistachios and my husbands bowl was extremely messy also she didnt add the exact things his bowl came with and hardly any cold coconut ice cream I’m guessing that’s what it is. I’ll attach a pic below as well, overall the girl was so nice and kept apologizing I tried to order mine but with them being out of the only nuts they offer I decided to not get anything, so we basically paid $14 for a bowl of granola, bananas and Nutella which his order didn’t even come with that… l don’t know if I’ll be back…😢 it also looks so good but he did say it wasn’t as pleasant as it has...

First of all, the acai bowl was not a bowl, but instead a cup. Second, the price does not include ANY toppings, and the toppings are ridiculously overpriced. You can see my friend and I went, he just reviewed as well. I ordered a medium, he ordered a large. I paid $10.50, he paid $18.50. Third, we took our cups home, and I filled up my medium cup with water, then poured it into the large. IT IS THE SAME VOLUME. My friend paid nearly double what I paid for the same amount. Last, they don't even fill up the cup, even with the toppings on! They fill up the cup maybe halfway with acai and then fill the rest of the space up with the toppings. Go literally 2 seconds down the road to Bahama Bucks for a better,...