Glazed Honey Ham Co. — Restaurant in Lubbock

My first visit to the store was 2/11/19. I was in search of some meat for dinner but learned the only meat that isn't frozen is 4-5 lbs of smoked turkey breast. After standing in the line that is apparently only for sandwiches, I found the correct area to stand. I was mistakenly under the impression this was a smoked meats store, but it more resembles a Cracker Barrell. The focus seems to be on the sandwich and seating area, flanked by trinkets and spices for sale, and kinda buried in the back at an unmanned cash register are the meats. After finding and standing at the counter for a couple minutes, someone came to help me. I was handed a package 5.25lbs of sliced smoked turkey for $47, because there weren't many other options for meat I could use that night. I optimistically assumed this was going to be amazing. When I opened the package of turkey, it was kinda swimming in a goo, which was kinda odd for smoked turkey meat, but warmed it in the oven per the instructions. The wife and I struggled to eat it. Upon closer examination of the package, I was sold $47 of turkey that was 2 days past the "sell by" date. I both purchased, consumed, and took the attached picture Monday the 11th. The meat itself tastes like a slice of turkey you might get out of a cheap TV dinner. It has less flavor and a chewier texture than sliced deli meat at the grocery store, which I would have been better off buying. The meat still sits in the fridge, because I hate the throw out $35 of meat, but it's awful, and no one wants to eat it. This meat was probably frozen, then thawed, then smoked, then frozen again, held in a freezer for who knows how long, then placed in a fridge to let thaw, then sold past it's sell by date to an unsuspecting idiot. I will not be returning to this store, and have given 2 stars, and not 1 because I'm...

I am disabled & unable to go to their brick & mortar location. So when I knew I was going to host a small family gathering in my home on Thanksgiving, I immediately thought of this place. I put in a call about 1 p.m. & got hung up on the first 3 times I called. I c hacked it up to the fact that my area code does not match where I live because when we moved here we kept our old phone numbers. Once I finally got through to someone, I was put on hold for 4 minutes and 38 seconds. And it wasn't a hold where you listen to the radio or ads for the place you have called. It was like I had died. The call had been banished to the void, and the only thing that told me I was still connected was the counter on my cell phone. Once someone came back on, I was trying to place an order when I was transferred against my will 3 times. I finally found someone to take my order and when I had finished I had my VISA out, ready to pay, when I was told that I could not have a final total as they would only have that when they did the final weigh on the day the products were picked up. They wanted to just set my order aside with my name on it, without requiring payment. I said no way. I didn't want them to give my stuff away so I insisted on giving them my credit card number and they gave me a reference number. The week of Thanksgiving, I sent my husband to get my order. He said parking was a nightmare and so was the interior of the store but once he got up to the counter, and gave them the reference number, he said it was smooth sailing. So the first half of the experience was terrible but the second half went well. And through it all, everyone was very polite & kind. They may not have been very efficient but they...

I placed my order at 12pm and was told it would be ready for pickup at 12:15. Got there at 12:15 can called in and was told it would be right out. After 10 minutes I went in to check and was told it was almost ready. Funny thing is I watched them starting my order at that time. 25 minutes after being placed. No rush, no apology for it taking so long. Terrible service. I guess they don't like online orders so we will not be going back. As you can see they really care. They reached out 10 months after the incident. Place is junk!! Update: same thing happened today. I tried them again and waited and waited. Went inside and was informed they were still working on it. It was actually done sitting in a bag. Employees just did not want to do their job. I called and spoke with a manager like the asked on their really late reply. The manager told me they got swamped ao that is why they did not call me e to complete my order. The manager did offer me a free meal if I wanted to give them another try. I do not want it. Twice is good enough for me to know that is the culture there. Don't waste your time with this place as they really...