Taco Villa — Restaurant in Lubbock

I was told my order would be 10 or 11 something only to get to the window and they had to retake my order for whatever reason. She was apparently not paying attention to what I was saying as it took 5 tries for her to Understand a #1 with both of the burritos to be combination as well as made extreme on 1 of them Red and Green sauce add Guacamole. The drink make a LG Dr. Pepper and we need a LG Blue Sky Black Cherry drink as well Then my total was like $7.00 more and I asked why she said because I had not been charged for the Extreme on the burritos. That is the most expensive salad on a burrito I have ever seen. While the food tasted good once they finally got it correct. That was only after having to open the burritos up and dig around in them to prove their was no Guacamole, as the several people at the window stood there and argued its their I see it under that piece of lettuce. My friend had to eat a cold burrito that I had dug around in with my finger. NO ONE apologized, nor offered to make a new one for her or anything. It does not matter what location I go to they can NEVER get my burrito made correctly! A Combination burrito made extreme with both red and green sauce, add guacamole. I have worked for Taco Villa many many years ago. It really is NOT HARD to read the screen and do what it says. It is NOT HARD to take the orders correctly! It is also NOT HARD to tell the customer the correct amount for their order!!! It is the same does not matter which location, nor what time of day it is. Taco Villa yall need to step it up. Quality is slacking to...

It's rare to have a bad Taco Villa experience, but the food I got today wasn't very good. Ive always liked the chicken zesty fresco bowl. It usually has the same shredded chicken as the soft tacos, but today it had cubed pieces of chicken in it. There were literally maybe 5-6 small pieces of chicken and they were very bland, a little on the hard & chewy side like they'd been overcooked or reheated. It just didn't taste good at all, I didn't eat it & thats $6.59 down the drain. I also got a #6 combo for a friend which is 3 crispy tacos & a drink. The #6 combo was $8.59..... for 3 crispy tacos & a drink........ Seems pretty high for 3 tacos & a drink. The taco shells were stale and kind of chewy, not crispy at all. The meat didn't taste like it had any seasoning at all & the lettuce was all wilted & unappetizing. The tacos weren't good and were thrown away and not eaten either. That's another $8.59 down the drain. $15 is pretty pricey for 2 bites of a yucky fresca bowl & 1 bite of a stale crispy taco as well as wasteful. I'm really surprised at the quality because TV is usually always hot, fresh & good. Hopefully today was just an off day & they are...

Taco Villa USED TO BE one our favorite places to eat! It WAS great food at great prices, but just like almost every other restaurant in Lubbock Texas, the quality and taste of the food has hit rock bottom while the prices have gone sky high! One of my favorite items to get from there was the Guadalajara which, for those of you who don't know what that is, it's basically just a chalupa, but instead of beans on the bottom, its made with guacamole which used to be some of the best guacamole in town the last couple of times I've eaten there the guacamole had no taste whatsoever, ACTUALLY, I take that back, it did have taste, it just wasn't a good taste AT ALL! The tomatoes that were used to make the pico de Gallo almost looked white and werent even red like tomatoes should be which means they either weren't ripe yet OR they were using OLD tomatoes. And another thing that I have noticed on more than one occasion is that when I go grab a bean burrito around noon or lunch time, the burritos and made nice and full but when I go to the EXACT same location around 5pm. The burritos are...