KFC — Restaurant in Lufkin

I did the mobile order for first time yesterday. Went through the drive thru to pickup my mobile order and was informed you can’t pick it up there, you have to park and come inside only to pick up the online mobile order to go. Stupid setup they have for the mobile order. Next time I will just order at the drive thru and won’t preorder no more. Food is the same as it always is. Went because it was close and thought it would be quick grab and go but nope. I got the pot pie and to be honest the pot pie at KFC needs some work. Brookshire Brothers on Frank Street has way better pot pies in their deli than KFC has. Down side is it’s on the west side of town and there is no drive thru, but hey with this KFC making everyone come inside to pickup their mobile order guess it’s not much different if you want better...

My visit to the Conroe Texas K.F.C was almost as bad as the visit to the Lufkin Texas K.F.C 1st and foremost the workers are rude and the restaurant was dirty so after standing in line for about 15 minutes , which was unbelievable to me. There are only 2 in front of me, but there were several people working when i came in and they all seemed to have disappeared. They certainly weren't cleaning anything , so maybe they were at a mandatory meeting on " how to treat customers" nope that wasn't it either. Then i seen them come through the door blowing smoke (I'm a smoker myself ) however when I go back to work I wash my hands, which not one of them did. needless to say I cant tell you how the food was because i went...

I was absolutely distraught and disgusted over this KFC in lufkin. Rude isn't even the word I sat at the speaker for 18 minutes I couldn't move because there were cars behind me and in front of me and no one acknowledged me for almost 20 minutes when I got up to the window I spoke to the manager and told him how pathetic his crew was. When we got our food the order was completely wrong the chicken was raw the potatoes were terrible they were like water it was the worst experience of any KFC I have ever been to I will never never go back to that KFC y'all need to clean your restaurant y'all need to get some good customer service in there and you all need to care about what you're...