The food is always consistently old. As a regular customer, since there is no other burgers on campus, I frequent around 3 to 4 times a week per semester. But for every 17 to 18 visits a month, on average, only 1 to 2 visits have fresh food. The fries are always old and/or undercooked. They will either be incredibly tough, extremely soft, or dark brown and extremely chewy. The workers just do not seem to care. But sometimes, the food is decent, and when it is, I enjoy the fry seasoning. But the burger is always dry, unseasoned, and cold. I hope leadership sees this and makes adjustments to how food is rotated out because the quality is just unacceptable, I wish I could claim to like this place since I frequent it so often, but it always disappoints and rarely...
Read moreLocated in DeMoss Student Center, the location is pretty nice for students since it is close to the entrance, and I also found the place not too bad in service unlike few who have given one star for this place. Maybe because this place use kiosk to order now, so there is minimal interaction with those who prepares the food. One downside using a kiosk is I did not get my 15% flames cash discount. Burger was meh. I would probably not get it again. Onion ring was not the style I like. Too much batter for my taste, but I could see the merit. I did like the milkshake though. Got a classic strawberry milkshake and it tasted good. Overall, the experience was a mediocre one. For convenience, I would like to give another star...
Read moreNot sure what is wrong with this place but I don't see why it can be so bad when there's so many people working there and it's burgers and fries being made. I got the bean burger, which was very flavorful but flat and the bun was atrocious, tasted similar to a MacDonald's bun that has been sitting for hours. Plus there were no condiments on it. The fries were also cold and flat and my friend's fries had spices dumped in there so much that they tasted awful. Further, there's no lids to drink out of your cup with, the shakes are made in styrofoam cups with no lid?? One thing is that the burgers did taste good but were lukewarm. Service is also extremely slow, waited forever for two orders and the workers are rude. Train...
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