Culver’s — Restaurant in Lyon Charter Township

Subject: Formal Complaint Regarding Poor Customer Service at Culver’s Location – Manager Robby

Dear Culver’s Customer Service,

I am writing to express my deep dissatisfaction with a recent experience I had at your Southlyon Culver’s restaurant. As a loyal customer who has frequented your establishment weekly for the fish and chips dinner, I was shocked and disappointed by both the quality of my meal and the completely unacceptable response from your manager, Robby.

On my most recent visit, I paid $15.00 for your fish and chips dinner and received only seven or eight fries. That is not only unreasonable for the price paid, but also entirely inconsistent with the generous portions I’ve received in the past. I immediately brought the issue to Robby’s attention, expecting at least a basic level of courtesy and an effort to make it right. Instead, I was met with complete indifference.

I told Robby that I have been a loyal customer, visiting every week, and I expressed how frustrated I was with the poor portion and service. His response? He did absolutely nothing. No correction. No effort to retain a good customer. In fact, he made it clear he didn’t care at all if I came back. That level of customer service is unacceptable from anyone—especially a manager.

As a result of this experience, I will not be returning to this location, and I will be sharing my experience with others. I urge you to look into this matter seriously. Customers should never be treated this way—especially those who have supported your business regularly.

I expect a response addressing this issue and detailing what actions will be taken regarding the poor service and lack of professionalism shown by Robby. This happened on...

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