Chick-fil-A — Restaurant in Macedonia

This particular Chick-fil-A is unlike the others I have been to. The line wasn't super long so we got in after my son's basketball game. We placed our order with the walk up attendant probably 4-6 minutes after arriving and was able to pull forward to where we were the 5th car in line at the pick up window. We sat there forever. No kidding 20 minutes. We finally get to the window where you can see bags of food lined up inside. The lady brings over our drinks in a carrier and they fall & spill onto the pavement-no one in particulars fault but the worker is visibly annoyed now. She tells us to pull up to a yellow marker and walks back inside to get new drinks but we really have to get going so my husband is trying to get her attention to find out how much longer or we just have to somehow cancel the order. Another worker alerts her to my husband who asks and that other worker says the food is right her and picks up one of the bags from the many in the pile/line of bags. We finally get our drinks and off we go. Our order is not correct and not hot, you can tell it was sitting there for a bit. No one except the order taker said My Pleasure like they usually do or even a You're Welcome to my husband's thank you as we were pulling away. Clearing they were struggling and their system was not working tonight. I honestly hate to complain but when spending the amount of money it costs to get fast food and knowing how other Chick-fil-A 's can get through a line twice as long, faster with no errors and a smile has me wondering where the breakdown in service was happening. We were late picking up our son from this extended wait and who knows how much longer it would have been if we had pulled to the marker instead of asking how much longer due to our time crunch. I get that people can have bad days and it's just food but when we messaged some other people to tell them we would be late, they said this particular store is notorious for being super slow. Wished we would have known, could have gone to a...

We order for our office every couple of weeks. Usually service is great with no issues. Today I ordered off the mobile app as usual. When I got back I found out that half the order was missing. Of course frustrating but the store was extremely busy so it is understandable. I called the store just to get my money refunded because I was charged for the whole order. Darlene answered the phone. It was quickly apparent that she could not be bothered to talk to me. I got 3 words out, she cut off with a very annoyed "hold on." I waited for her to come back and she asked me what was missing, and why I didn't think to check the bag before I left. This got me extremely irritated. There were hundreds of people in the store and there was no room to even stand. It is my understanding that it is their responsibility to make sure the order is right. Not mine. This was an order for 6 people. It's not like it would have been easy to sort through it all to make sure everything was there. I could not even believe she asked me that question. Especially in the tone it was asked. After I expressed all of that to her, she put the phone down. I would imagine she thought I was on hold because she started talking about me to the manager of the store in a very rude and sarcastic way. Mocking everything I was saying. I was in utter disbelief listening to this. The only reason this is a 2 star review is because the manager was courteous and at least attempted to address the issue. Darlene is doing absolutely nothing in the way of keeping up the service that they...

Major Edit. I left a 5 star review three years ago. I am now downgrading this particular restaurant to a 3 star. Probably should be 2 stars.

This restaurant underwent a major renovation during covid, and I guess they lost too many of their staff, because the replacement staff, while kind and friendly, cannot fulfill a correct and complete order. I've ordered from there in a variety of ways over the past year, and I don't think they've ever given us a correct order the first time around. I now have to stay in line, checking even item to make sure it is there. Last time I ordered, they didn't include the kids' ice creams. The time before, they didn't include a salad, and this past August, there was no chicken in any of our kids meals. Oh! And when I complained, they "generously" offered me one free kids meal the next time I went to visit. I had to arue with them via email and even then, the most I was able to wrangle was another kids meal credit. I love Chick-fil-A, but I'm through with this particular chain. I'll drive 20 minutes to go to the Chapel Hill location. Save yourself the frustration and do the same.

Outdated Review: Comparing it to other fast food is truly a disservice to everyone involved. Between the fresh lemonade, the warm cookies, and of course, the incredible chicken, I'm...