ALDI — Local services in Macedonia

ASSISTANT MANAGER IS AN ABSOLUTE GEM!!!! Sorry for the clickbait. Here’s a review about my worst aldi experience ever! I had an online pick up order which said three bags and he only gave me one. I tried to call, but you cannot reach in store which is FUN! I came back into the store to let him know I had placed an online pick up order because I was in a hurry and I did not have a long time to wait for the rest of my order. He told me he was going to do my shopping and then walked away after saying that to go to a register. So I grabbed a cart and took it upon myself to finish my order. When I got to the front and asked for a manager to go through my bags to make sure I wasn’t stealing anything (as it was paid for online). I asked for both parties names involved, so I could contact corporate. Vince was extremely helpful and communicated what was happening the entire time. Our unnamed ASM said “i don’t have to give you that” and that’s when it got fun! I quickly snapped this awesome photo of him, so I could let corporate know who he is when I send them this in an email, and also so other customers could be aware if this gentleman brings out your order you might not get the full order. Also, if you have the unfortunate experience of having to have a face-to-face interaction with him in store please know he has little to know people skills. He took it upon himself to take a photo of me as well, which is fair considering I took his, but a very weird and creepy thing because he didn’t need to. I hope he puts it in a nice frame. I will HAPPILYYYY take my 2-3x a week business to another...

AVOID. Shopped here four times and it gets worse every time. I shopped at numerous aldi stores And I've never experienced such disorganization, poor management and bad customer service. First time I did a curbside pick up to this location. I paid for it got my pick up time and never received my product. After about 8 hours Of my pick up time changing I went to the store and spoke to a manager. They said " try to put it through again tomorrow " after I already paid for it?... No assistance or help at all. The next time I go to pick up a different curbside order a week later again being told my order is ready so I head to the store. I wait over 20 mins in my curbside spot and no one comes out and my app actually notifies me that there's no shoppers and I have to go inside to pick up my order after i was told its ready. I go in Ask for a manager again. Get excuses about devices not working etc. The manager is sitting in the office hanging out with employees doing nothing just like last time I was there. But can't help me get my product or help employees? The cashier says to me that every employee is trained in curbside but i can never get orders i pay for?!! There were also countless other cars coming in and asking for orders too. So over a three week span I received no product repeatedly. Had to deal with awful management. And paying for curbside pickup and having to go track down my order instore. This isn't an instacart issue its an awful location issue. As someone with small children who pays extra money to have assistance with groceries this places...

Andre was a busy cashier, getting barked at on a radio, but still greeting every customer with eye contact, personality, care, and the biggest smile. Just delightful. This is what customer service is all about. Thank you Andre.

EDIT: I was helped in a friendly way again, but I still feel compelled to remove a star. I’m a bit of a germaphobe. Aldi stores in general make sure to have wipes and sanitizer at the door when you come in. I use those and they make me feel perhaps misguidedly secure, but more than if I hadn’t. But then, at checkout, my cart was taken and switched with another one. My groceries were set where some child had probably sat, where unknown people touched, where I hadn’t had a chance to wipe off. Now my cashier was quick to think, and doused a paper towel with some hand sanitizer for me to wipe off the cart- I think this was Andre again, and this was clever and thoughtful on his part, and I am thankful he took the extra effort when he recognized my discomfort. But I still wish I had just been able to push my cart up next to the register like I have at literally every other Aldi I shop at. I understand his desire for speed. But my desire for cleanliness is one I already sacrifice when I walk into any store, and I was disappointed when the effort I took...