Dunkin' — Restaurant in Macon

It's pumpkin season. One of my favorite treats is to get/share a box of pumpkin spice and chocolate Munchkins. I experienced an omen as I walked into the door of the Bass Road store to overhear the employees openly complaining about the drive thru customers, "they are getting on my nerves." Not a great start but ok. I ordered my Munchkins with a request of "a mix of pumpkin spice and chocolate cake". As I received my order I confirmed, "it's pumpkin spice and chocolate cake right?" The attendant said "yes, but I added a couple of glazed on top." Not what I asked but fine; until I got home. It was a full assortment.

There appears to not just be a propensity for making mistakes (as other reviews have suggested); rather, it's a blatant disregard for their customers. If you don't like what you are doing and who you are doing it for - find something else to do. But don't complain, override, and lie from a poor spirit.

As it is I won't go back to this particular store until I am certain they've fixed the serious problems that currently...

I tried to make a food purchase at the store located at 1425 Bass Rd, Macon, GA 31210. I provided the associate with a QR code for the gift cards, but the first associate didn’t know what to do and said it was for reward points. I have a copy of the e-gift cards, and it didn’t mention anything about reward points. A second person came and told me to add the e-gift cards to my Dunkin' account. I did so and tried to make the purchase. They then said that it could only apply one gift card, not the other that I had added. I canceled the whole order because I didn’t understand why I wasn’t able to use all the gift cards. The associates were unprofessional and untrained. Later, I checked my account and noticed that my gift cards were either charged or canceled. This entire experience was unprofessional and disappointing, especially since this is a...

Let me tell you this location just opened and I don’t understand how it is already gotten so bad. I work in food service myself personally and I would never give this type of service. We got there around 8:40. They close at nine and that’s still 20 minutes before they close. We asked for donuts and they had no donuts not a single one. How are you supposed to be called Dunkin’ Donuts but you have no donuts. We got everything bagels they were made. They were very cold. The only good thing was the decent drinks. The woman on the headset was rude said no thank you or you’re welcome. The woman was rude. Smashed my card out of my hand 1620 for four things. Can you believe that. This location needs to close down some major restaffing. The people that work here now are snobby and ghetto. Serve your customers...