Krystal — Restaurant in Macon

This is the absolute worst Krystals and Fast food place I've ever been too! I worked all day and was on the way to my next job and stopped for something to eat. I was going to go to Burger King but actually passed it and Gray Highway traffic sucks so I just went to krystals right next to it. I pulled up to the driveway and ordered my food and everything was fine then I paid for my order ; a sackful combo of 12 krystals cheese combo. Their register was out of paper so they couldn't give me a receipt which was fine and then she handed me a Sprite and Sweet tea and my sister and I were talking and she started to sip her Sprite after awhile and told me it was gross. (The Sprite was out, So it's just sparkling water pretty much) 15 minutes passed and no-one came to the window.. I actually spilled the Sprite on accident because they never put the lid on right. So as I was cleaning it up someone finally came to the window and asked "If I needed something" I said "well I just spilled the Sprite all over me so can I get a coke" and then told him about the Sprite being out in the first place. I heard the manager say "nah she gonna pay for that" and then the window shut and he came back and said do you got yo cup and I said yeah, so I picked the cup off my lap and gave it to him.. he was nice and did tell me if the manager was not there he would have just honored the coke.. The Coke was flat too. After the attitude, we decided to not worry about the dang drink.. After 20 minutes of waiting.. I kinda expected a coke instead of a Sprite they were out of in the first place would be fulfilled at the least! I was gonna ask for a sweet tea refill since I sat there long enough to drink a entire cup of a medium tea because I already paid at this point! Few minutes later same guy asks what we are waiting on.. I told him our order and about 5 minutes later a girl brought our food out and had her head turned the other way talking to someone literally the entire time and almost dropped my dang food! I drove off and we were on our way to the next job and about 3 Krystals in (so a total of 6 together) my sister almost bit into her 4th and then saw a tiny black hair! Are you SERIOUSLY kidding me? Needless to say the fries weren't even touched as well as the rest of the krystals . I thought this put me over the edge! Then I called them and asked to speak to a manager and apparently it was a different manager that was there when this happened. The manager that was there during this happening apparently told her that if I wanted to bring in the last krystals we didn't eat she'd refund me for those. So you're gonna give me a five for five refund when I paid $21??? Are you literally serious? Who is managing this damn place? Then to top it off I went on a 10 minute rampage and the MANAGER said sorry, I put you on HOLD while I spoke with the other manager that was here.. wouldn't a REAL MANAGER tell a CUSTOMER please hold on a moment? Tf is wrong with people today?? I WILL NEVER EVER GO HERE AGAIN AND I AM ALSO POSTING THIS ON SOCIAL MEDIA, YELP AND CALLING AND WRITING A LETTER TO CORPORATE. PLEASE JUST GO TO BURGER KING...

On 4/16/15 at 10:44pm i pulled into the Krystal's parking lot on gray hwy and pulled up to the drive through with a few cars in front of me. At 11:12pm i pulled up to the window to place my order because i was told to in order to use a coupon for a free meal for filling out their survey from a previous time of having a bad experience. Well this time was worse. After waiting for almost 30 min to place my order ad watching 2 cars leave because they were tired of waiting they had left out my chilli cheese fries and my cheese krystal from the sampler combo i ordered. Then there wasn't any ketchup or napkins in the bags or a receipt. The buns for both combos were hard and not steamed at all. The fries were stale as if they had been cooked 30 minutes prior to me ordering them. The cheese hanging out of the side had already changed color like it does when it sits out for a long time and dries out. The corn pup had a horrible taste to it like some kind of cleaner had been dropped into the batter that it was made with. All in all just another horrible experience so i'll never go to this krystals again and i would advise everyone to avoid it! I live 10 minutes away from this krystal and in the past when the food was cooked properly it would still be warm and steamy when i got home. Almost everything was cold except for my chilli...

Down bad! Their site said 24 hours at this location & when we went there on Thursday morning around 2:45 AM, we saw their lights on & the drive thru billboards were on, so we pulled up. We were sitting there at the speaker for about 6 minutes & saw someone come to the drive thru window & looked out, but no one addressed us at the speaker or anything, even after 5 hellos & "Anybody home?". They proceeded to turn off all the drive thru billboard lights. Confused, we pull up to the drive thru window & the person left the window & another guy that looked like he was slightly tweakin' was standing a bit further back from the window. After we were staring in the window like "ain't y'all open?", he did a 'shaking his head no' & hand wave gesture like they weren't open. Disappointed, we left & went to Checkers instead & we caught them like right at 2:55 am & they served us no problem, like we were their first customers of the day, even though we actually were their last. Shout out to Checkers on Pio Nono!

Beware... Hopefully this was an isolated incident, but, this event was enough for me to not want to go there again...