Sakura Poke & Hibachi — Restaurant in Macon

Went there for lunch. I ordered the Fresh Salmon Bowl because the one he was making when I arrived, looked so good, topped with fresh Salmon. So, I ordered the same as a take-out. When I got back to my office and open the bowl, there was NO SALMON!!! I returned to the restaurant, told him that my order was missing the salmon. And to my suprise and total disbelief, instead of him apologizing and offering to make me a fresh, Fresh Salmon Bowl, he made excuses - saying "you didn't say cooked or raw salmon". He proceeds by throwing a scope of raw salmon on top of the already soggy lettuce and hands it back to me....without an, "I am sorry or I agologize for the mistake".

Additionally, after he had poked around in the bowl with a fork which he simply picked up from the counter, looking for salmon, he drowned it in more sauce. At this point, I was upset and requested a refund instead, which he refused. Needless to say, I had to throw the bowl away, because by than, it was just too soggy to eat; wasted $14.00. Horrible experience. I will never go...

First, let's talk about the egg drop soup. The egg drop soup had zero flavor. I had to add salt and pepper to it to get anything out of it. It's really hard to mess up something as simple as egg drop soup. So the steak and shrimp teriyaki were $16. The steak was a cheap cut. I got it medium rare, and I was chewing on every bite of cheap roast that wasn't seasoned...not even thrown in a sauce...just cooked meat. The shrimp was rubber, which means it was frozen at some point "and" over cooked. Shrimp is the last thing you cook if it's in a meal. Teriyaki dish with zero teriyaki sauce in the Togo tray. I did get a "cup" of yumyum sauce. (what in the world is that? Mayonnaise based ginger?) And I got fried rice...zero egg in the fried rice...zero vegetables in the fried rice...it's just rice drowned in soy sauce. That's "not" fried rice. Other than that the meal was amazing. 👍 I'm glad we had seasonings and sauces when we got back...

I placed an order online at 6:46p. The given wait time was 10-15 min….When I arrived to the restaurant at 7p it was packed with guests just waiting. I made my way to the cash register, paid, then was given a ticket and told to wait until my # was called. No #s were called for about 15 minutes, and then #’s started to be called out of order... In speaking to other guests I was told wait the wait time was long and the call numbers out of order. Cool, so I continued to wait….fastforward to 7:47, after a friend who also ordered online (30 min after me)came in and got her order first, I go to the register to check on my order and they cannot even find my ticket 🙄 No apology. No acknowledgement for their screw up nor any offer to make it right smh ….. I got a refund (had to ask for it) and left. Management, owners or whomever needs to get it together. Horrible processes/efficiency, no organization and...