If no stars was an option I would give that. The owner was absolutely horrendous, she was the prime example of having absolutely no customer service and an evil spirit . We rented the back patio for a baby shower between the hours of 3:30-5:30 when we arrived to set up we were swiftly interrupted by a band performing their sound check which lasted through out the whole baby shower. We were also interrupted by them allowing other guest to sit through out the back patio area. We were also were pushed out beginning at 5:11 19 minutes before the end of our event. When the baby shower came to a end and we voice are complaints we were rudely interrupted and talked over by the owner who chose the end of the baby shower to let us know that we were only supposed the to have the payment slab and not the whole back area which was never specified to us when I told the owner how I would recommend being more specific in the future she rudely told me “well I’ve never had anyone confused by that before”. Honestly a sorry would for the misunderstanding would have went a long way but it was not uttered once by the owner who instead chose to blame us and told us to read our contract which stated that the patio would be blocked off to other guest which it was not. It was clear to see that she just wanted to make more profit by taking our 700 dollars and also sitting tables during our event. I would like to add that our server during the event was absolutely lovely and was very apologetic if only the owner would learn from her employees.
Respectfully Casey workman my review is nothing but truth the band did perform there sound check throughout our whole event but that was not my main complaint my complaint is that the owner was completely unprofessional and rude and our baby shower was not taken over the whole are we were actually being very condensed to a smaller area with the owner having the staff actually move our item off tables to sit...
Read moreMy family's experience with one of the owners, Dawn (who told us her name was Susan Smith) was absolutely horrid , nerve wrecking, and blatantly disrespectful. Our party consisted of 6ppl plus an infant. Everyone ordered but one person decided they would rather have something more fulfilling and decided to change their order after about 10min. The waiter said she couldn't change her order and we had to pay for it even though we never even received the Blt on sourdough bread. The senior citizen patron stated she wasn't going to pay for something she clearly did not want but would pay for her new order which was a higher priced meal. The waiter inform the owner of the matter and they still proceeded to wrap that first order up, place it on our table, and tell us we were paying for it. So she kindly ask to speak with the manager. The Manger hurriedly comes out, walks up on the senior citizen whose sitting at the table, squats down with her hands on her knees to the point she is eye level and inches away from the patrons face. The patron says I'm not going to pay for the food order I clearly changed but will pay for the steak ordered and Dawn proceeds to tell her if she's not going to pay then she'd like for us to leave and not come back.( it's very triggering for a black or African American person to hear this from a Caucasian person whose standing over them)Only one person received food out of the 6. We got up from the table because she was completely disrespectful why would any of us eat there after that. When heading out myself and the other senior citizen at the table offered to pay for the one meal and the drinks that we did get and she declined to take our payments. When I asked her her name, she replied with a smile, Susan Smith. If you have good practices and felt you did nothing wrong as the owner then why lie about something as simple as your name? Needless to say we will never be back or recommend this...
Read moreMy Experience was quite interesting …TERRIBLE!! my waitress disappeared after bringing the entree…no silverware…didn’t bring the sodas back that we requested overall it was bad customer service, later a guy started waiting on us and apologized that the waiter abandoned us meanwhile our original waitress is outside serving a caucasion couple very nicely unlike our service my lamb chops were bloody and I requested well done I had to find someone to fix my order which ended up being the lady manager..Well,she told me that it was well done but she can cook it some more…🤦🏽♀️the guy brought it to me finally..and that’s not it the most surprising part was after my boyfriend paid $108 and walked out to the truck.The Manager saw me walking past her and began fussing about how we didn’t leave a tip not one penny was her exact words and that we should leave HER A TIP BECAUSE THATS WHAT PEOPLES DO AND WE SHOULD NOT COME UNLESS WE CAN LEAVE A TIP I REPLIED EXCUSE ME MAM BUT I WAS ON MY WAY TO TIP HIM IN THE CORNER ,BEFORE U RUDELY APPROACHED ME AND THE HER U ARE REFERRING TO ABANDONING HER TABLE REMEMBER I TO FIND U TO FIX MY ORDER BECAUSE SHE NEVER RETURNED TO THE TABLE. SO,NO MAM I DONT THINK SHE DESERVES A TIP THE GUY IS THE ONE WHO GAVE US CUSTOMER SERVICE THEN THE WAITRESS LAURA WANNA COME OUT THE BACK SAYING YES I’M SORRY I DID LEAVE THEM AND FORGOT TO RETURN WITH THE ITEMS AND I POLITELY GAVE THE GUY THE $20 and left I believe if we were white the manager would have given us better service the waitress also… so beware of this racist restaurant to black peoples with the assumptions that we don’t tip and we don’t deserve proper customer service and yes, we had a black waitress but the caucasian female Manager behavior towards us was definitely racist… I’m gonna stick to...
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