Just went in for a slice. I've been here 4 or 5 times before and it's always been an ok place. Just now I went in and waited by the hostess stand for about 5 minutes. No one approached me. In fact I tried to catch the eye of the bartender and she was deliberately ignoring me and overtly flirting with a couple of men at the bar. I was not sure who was even working there. One of the males was dressed like he worked there, but when I looked at him, and he looked right in my eyes he just gave me a hard look like he wanted to fight me or something. Eventually I just walked farther in and seated myself. There was only one or two other customers there. I sat down and waited about 15 minutes. Finally, a very sweet waitress came out who was apparently the only one working, I know because she was carrying something to another table. She came over to me, and was extremely attentive and efficient. After I ate my slice, the waitress promptly came out with the check. I was in a hurry so I decided to pay up front, so I took my check up to the hostess stand. Once again, no one approached or addressed me and would not look me in the eyes. It was more than not noticing me, it was active and aggressive ignoring. I finally walked up to the bartender and she finally asked what I needed, even though I had my ticket in my hand, wallet and credit card out. It was obvious I wanted to pay. The bartender asked me what I wanted and I said playfully, "I want to give you money for the food you gave me." Her reply was angry, "I didn't give you any food." Then another woman said she'll get my server. It wasn't clear that any of them even worked there. Finally, my server came back and ran my card. She, once again, seemed like the only person working in the whole place. That is the only reason I gave the place a 2 instead of 1. I don't see any reason to ever go back there. There's too many places out there that still are happy to see customers and don't ignore and speak sarcastically to them. Their business is not and never has been booming and no one ever is excited to go here. It's only a matter of convenience. Such mediocre place has no business having a condescending attitude...
Read moreI go to the brick alot!! I mean alot… and sad to say tonight was my LAST night! That little blonde hair girl really ruined it! I arrived and informed the Erica the hostess I was waiting for a guest when the server finally arrived which took her awhile…I wiped my table and used the bathroom while waiting for her..when she finally comes she asked if I was waiting for someone I said I was he was pulling up BUT I had a long day and I want my drink like immediately she didnt know if they had crown apple or not so I told her to just bring a long island if not basically letting her know I want my drink like bad so instead of coming back to tell me yes or no they have crown apple bring the LIT in its place…. my guest arrives she comes back to ask for his drink but still dont have mine…mind you I ordered while he was just pulling in…so while she there I asked if they had crown apple so I can know what is coming the crown apple or LIT she said it was in the computer so we must have it… my guest order a LIT….we wait and wait and here she comes with a LIT for my guest….to sum it up I snapped!! I asked her where is Alex she said who haha Alex is the manager! I worked for him I know them…the brick must need help bad letting her mess up the good reputation the place has…. I tip and not just this time of year ask Ethan how I dropped a 100 on him because his service was SUPERB and like I told my guest I worked with them they not going think Im broke I literally go there to BLESS the servers if DESERVED like I said ask Ethan but he dont work there no more….sad I didnt get the girl name but its not one to know just if you do chose to go there look out for her if she come to the table save yourself the trouble and ask for...
Read moreWe were in town for a hockey game, and this place came up when I Googled places to eat.
We pulled up and the place was nicely decorated and had outdoor and indoor seating and good music going so we were pretty stoked.
When we walked in, we were told they only had 1 server there. The place was semi busy, but we weren't in a rush, so we decided to give it a go.
The server we had was nice and did her best, so I'm not saying anything bad on her part. A couple more servers showed up, and so I expected things to go a little smoother.
Our appetizer, fried pickles came out and were hot and delicious. We placed our entrée order, and after doing so, we didn't see much of our server until the food started coming out. This left many of us with empty drinks as she was trying to juggle her tables
The food came out, and my husband and I split a pizza. Sadly, it was cold. Everyone else said their stuff was okay. After she dropped the food, she noticed we were out of drinks. A couple of us ordered another round, and it took over 10 mins to get 2 beers. The bar was also out of glasses so they brought our beers in plastic cups. Our waters were also out, so a couple of us didn't have anything to drink with our meal.
Again, our server was busy, but it would have been nice if instead of keep seating more people for them to go on a little wait while she managed the tables she already had. This would have given her a little bit of a breather and allowed her to better service her customers.
Also, automatic 20% gratuity is added to parties of 6 or more. I'm not upset about this, just more as an FYI, as I didn't know until I...
Read more