Arby's — Restaurant in Madison

After coming through the drive-through, I received the incorrect order with the incorrect receipt in the bag the manager Melissa refused to correct my order saying does she need the other receipt which is paradoxical because I didn’t get the correct order so how would I have the right receipt she was very rude Not accommodating and needs to be. She does not need to be in that position at all so so many needs to call her and tell her either she needs to be demoted or she will find somebody else somewhere else to work. This is the third time that day I’ve done me like this. You have to get out of your car and come in and physically inspect your food. Open it up to make sure you get everything right so if you plan on coming and eating...

The team they had at one point a few years ago were amazing.....now the team they have in there are nothing but horrible attitudes! Can't get orders correct at all yet give you attitude when you ask for the items they forgot. They can't even wrap a sandwich before putting it in the bag. Definitely not a great place to visit for a little later dinner. Beef and cheddar are portioned so horrible you get almost Absolutely no cheddar so the sandwich is just a dry mess they threw in the bag. The girl in the drive through taking orders under a different employees name is rude and can't even say you're welcome or anything. Definitely sad this location will probably end up with the same fate as others...

I went to this location tonight around 8:00. The young girl working the drive thru window is a great example of quality customer service. She was efficient, friendly, professional and used words like “thank you” and “you’re welcome”. Arby’s is my favorite fast food since I was a kid and i don’t think anything could ever remove me from wanting to eat there but I just had to compliment this young lady on her customer service. Unfortunately, these days, good customer service is few and far between and I just wanted to give her recognition on her positive, friendly, upbeat personality and her use of manners. Thank you and, as always, food and shake was...