Bucciferro Family McDonald’s — Restaurant in Madison

Very inconsistent service, with probably half of my visits having something not done correctly or just poor service.

Examples: -Ordered a Big Breakfast with hot cakes...the girl gave it to me without plasticware first, so I had to ask for that. Then I had to ask for the butter, the syrup and the jam individually. Talk about a brain dead zombie. -Ordered unsalted fries (they put way too much salt on their fries) along with a burger. After waiting 4-5 minutes, the manager on duty realized that he never put a fresh basket of fries into the deep fryer. Durrrr.... -Have seen the manager on duty checking his phone while working and have heard him make fun of customers whose order was screwed up in the drive through. -Speaking of drive through, they screw that up constantly. From the special order (I asked for a plain cheeseburger - they put it in as hamburger with extra pickle???) to not knowing that there are both large and regular ice cream cones. I have had to correct them many times in the past couple months. -Another drive through experience was bad when I paid cash. The lady took my money, had my change all set to go in her hand, but made me wait a few minutes while helping the person ordering behind me. Even the person at the pickup window kept looking out trying to figure out what the issue was. Another brain dead zombie!

The fact that they get roughly 4 out of 10 orders correct without issue is disappointing. If it wasn't for the extreme convenience, I would go out of my way to find another McDonald's like the one on Odana Road. That one is run much much better despite being multiple factors busier than the Verona...

As I went to return food because the two double cheeseburgers only cheese had onions on it. As I began to explain the reason for my return to the manager I looked left and notice that the workers had begun laughing. At that time I began to shake because it now felt intentional. The manager then looked backwards then looked and me and said sometimes there can be a confusion. But then asked if that was the case why would her employees be laughing she then asked me if I was sure I paid cash which then mad me feel she was employing something else only because she asked me three times so At that point all I could do is just ask for any other manger or information she then told me nope everything comes back to her. Now I work in customer service and I know we all have our days but to make me feel as if I was wrong and it was not ok somehow not to be questioned about the mistake or something I don’t know and all I want was a burger after a nine hour work day. I don’t agree. I was a daily now i questions the ethics of what is being taught as expected customer service to the taxpayers of this community. I do apologize for my incorrect grammar and spelling but sometimes things like these are hard. I don’t want any negativity from this sub just want to express my disappointment...

The owners really should have hired more people before reopening. The place was clearly understaffed, I could even tell from the drive-thru. Ordering took way too long as staff couldn't move people along faster than the cars came. It also didn't help that the menu screens weren't functioning. On top of that, I had to repeat my order three times (just a single meal).

After all that trouble, the food was sub-par. The main issue was that breakfast sandwich was simultaneously burned around the edges and lukewarm. But the flavorless, limp hashbrown and the watery coffee didn't help.

And while I normally try to give some grace shortly after a renovation, it was very clear that whoever was in charge did not prepare their staff to adequately...