QDOBA Mexican Eats — Restaurant in Madison

Sadly my last two experiences haven't been good. I attempted to use the app to order a meal for our family and it was not accepting orders. I called and the manager explained they were short staffed so only accepting in store orders. He reluctantly took my order over the phone. Similar issue this last Friday, when trying to order another family meal that has been advertised but it wasn't available on their app. I called (waiting almost 3 minutes) to see if I could order over the phone and was told to order online. I attempted to explain the issue and he simply repeated to order online. I'm a big fan of Qdoba, but these experiences have left me seeking somewhere else to get dinner for our family. I sympathize with being short staffed, but they don't seem to want my business. I don't normally post negatively but this isn't a one...

The line was blocked off with a chair. I repeat, the line was blocked off with a chair ppl. Talk about terrible customer service. That's a really great way to start. So I went near the cash register. The man and woman behind the counter never said a word to me, they laughed and joked in Spanish with what appeared to be their friend who was allowed be behind the chair/blockade. We all just looked at each other expressionless while they took online orders. After 10 minutes of no service, nobody speaking to me, and a line of annoyed ppl forming behind me because once again the chair was blocking the line from customers, but not friends. I decided to leave and never come back. Went to chipotle down the street. Got service in seconds, and on my way home I could still see the chair blocking the line...

Our business orders from here about every 6-8 weeks. We fax in an order between 12-20 orders on a nice order form that is available on their website. I send it over an hour before the Noon rush. It instructs you to call and confirm to make sure they received it. It's happened before that they haven't received the fax even though I get a confirmation that it did go through. So I call after sending the fax a second time and the guy that answered the phone very rudly says was we got the fax. "click" I didn't even get a chance to ask when it would be ready nor did he offer to tell me. Funny how an order that brings in over $100 in revenue gets treated like this. I'll most likely be finding a different mexican place rather than deal with this frustration. Sad because everyone...