Reverie Baking Co. — Restaurant in Madison

We usually LOVE Reverie, but unfortunately we had a poor customer service experience today. We walked in at 7:30 and ordered one coffee, one pastry, and one latte. The coffee and pastry came out right away. We waited patiently for the latte… 15 minutes went by… the whole time, the barista was visibly distracted as she was giggling and chatting with someone at the bar. We watched her stop the conversation to take a couple orders, then return to chatting at the bar. Finally after 20 minutes I gently asked if the latte we ordered was almost done. She fumbled for some tickets and found ours - it was obvious she didn’t even know the order was there, never thought to check that all her orders were done, and didn’t have the awareness to notice there may have been people waiting for an order. What usually is a quick and pleasant stop in turned into a frustrating wait that made us late for work. I hope this doesn’t...

Don’t plan on getting any friendly greeting from anyone working here. I walked in, tripped (my fault) but not one word from anyone but they sure saw it. No friendly hello, no acknowledgement either. Actually it was almost like I was interrupting them by standing at the counter waiting to order. I was excited to try a new coffee spot by my job and get away from chains like Starbucks or Dunkin…. As I paid, she set my drink down on the register and walked away… I said “Thank you” and got a fat ol YUP. Was it because I chose not to tip? We did not exchange any words so what was this attitude for? My only tip for anyone working there is to be more kind and friendly and then just maybe you would get a tip. They were not busy by any means so no excuse really as it only takes 1second to be nice! I will never return, waste of money forsure! The look on her face...

Visited Madison this week and happened to walk into Reverie, where I had their cheddar chive biscuit.

I am from the South, so I am loathe to admit it...but this was far and away the best biscuit I have ever had. Crispy on the bottom, tender and flavorful inside. Thick and generous cut. Ridiculously good. I should have bought a dozen and bribed the barista for the recipe.

My drink was good and the service was friendly. Google seems to expect this as part of my review. Honestly, you can get good drinks and kind service anywhere, but folks, you cannot get this biscuit just anywhere!

I am now seriously considering a multi-hour drive back to Wisconsin to reunite with the cheddar chive biscuit. This makes me question my sanity, but not for a moment does it make me question the...