Tony Boys Sandwich House Madison — Restaurant in Madison

Addendum: I received a call from the owner and was made aware the employee wasn’t supposed to charge me for anything, due to it being a store credit based order. The owner, Dan, assured me I’ll be refunded and the situation was rectified. I appreciate the prompt response and great customer service provided to me by the owner. I’ll be ordering from there again in the near future.

This place is a joke. I received a store credit, as a result of a mistake they made with a previous order placed, and was given a store credit for another sandwich to be delivered to me free of charge. Once, I utilized the store credit, I was then charged a delivery fee. How is that justifiable? I then raised my issue with that and was told all deliveries are charged a fee, even orders paid for with store credit, including my situation. I’ll never order...

I work in Madison and have been looking for some good places for food. I tried Tony Boy's and the sandwich was just average and expensive like everyone else these days. I figured maybe it was a fluke because of all the positive reviews. I tried them again. I got their chicken cutlet with mozzarella, roasted peppers and balsamic vinegar. I think they call it a 10 or something. I was so disappointed. First the chicken is pounded super thin. Then the chicken is overcooked until it dry. The worst part was there was so much vinegar the bread was falling apart from it and I was choking every bite. All I could taste was vinegar. So if you are looking for a $15 vinegar sandwich this is your place. If you are looking for a great sandwich at a reasonable price this is not your stop. Very disappointing. I don't think I will be giving them...

I come here almost every day for lunch and get the same thing most of the time. Dan, the owner, is one of the reasons that sets this place apart and above other places in town. He makes you feel special because he not only knows me by name but also remembers my order. You can tell that he cares about his product and his people. He is constantly smiling and upbeat. He is always cleaning every table right after the customer leaves and making sure everyone is happy. I've tried a few things here, but my two favorites are 'The Dip' and the 'Lumpy'. My favorite side is by far the 'Hand Cut Fries'. They are easily the best fries in Madison. And last but not least are the drinks...they have their own sodas! My favorite is the Vanilla Soda. One of these days I will be courageous and try their...