McDonald's — Restaurant in Madisonville

I went in and ordered a 10 piece mcnugget meal, small caramel frappe, and a quarter pounder meal on the kiosk. There is a screen that shows when orders are being prepared and when they are completed. I noticed the person clear the 2 orders that just came in which included mine. The place was busy. I waited for 30 minutes giving them the benefit of the doubt because how busy they were. After 30 minutes I went to the cash register and asked about my order. The person asked if I ordered at the register or at the kiosk. I told her at the kiosk. She immediately said they have no control over the kiosk orders. She told me that they aren't seeing any orders from the kiosk. The app showed my order and the screen said it was completed. I told her that and she immediately walked back into the kitchen asking if anyone had my order. She walked back and again reiterated that the order never showed up. Eventually she said she'll take a picture of my receipt and make the order. She then informed me that they can't make the frappe. I asked why was it available in the kiosk and she told me the 2 don't correlate to each other. She said she could make me a caramel macchiato instead and I said that was fine. She brought out a mocha instead. I thought they were going to immediately make my order since I'd been waiting for over 30 minutes at this point. I didn't get my order for another 25 minutes. At this point I had waiting for almost an hour. I received my order and went to my car and noticed I was missing a large fry. I went back in and waited another 4 minutes. I'm not sure what the disconnect was here but this was one of the worst visits I've ever had here. The workers also acted like it was my fault because they lost my order. I didn't get compensated for waiting over an hour either. I would have asked for my money back cut I was told they couldn't do that because I ordered on the kiosk....

Placed a mobile order for counter pickup. Used the restroom before picking up my order. There was an employee in a red polo McDonald’s shirt in there as well. She used the restroom and never washed her hands. Thinking she is some type of shift lead or manager since she was the only one in there shirt. After she left the restroom she in the kitchen. Absolutely disgusting! Order came out with no drinks. I had to ask more than once for my cups to fill. One of my drinks I paid extra for because I got tea and lemonade mixed. I went to fill it and there was not an option to get lemonade. The teas were both almost empty. Every employee in there had a hard time getting things right so I just took whatever was there and left. The tea was GROSS! Got to the car to eat and the fries were not cooked all the way nor were they hot. I will never come back...

Let me tell you what happened. This McDonald's in Madisonville ky was open and I stopped in the drive thru to get two Big Mac's for 5 dollars. When I got home the meat patties were raw, so after 30 minutes of calling and noone ever answering the phone I threw the burger's out. It was about 11:00 at night now and I lived about 6 miles away so I'll wait till next time I go. Just so happens that was the next day and to my surprise after talking to the manager she informed me that I should have called and keeper calling till they answer the phone and I should have brought them right back to have them taken care of. I told her how far I lived and ask if they would reimburse me for my fuel and time she told me to never come back again and she never gave me back my receipt lol . McDonald's ain't my kind of place ... It's a Slap right...